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Service Management Software


ServiceCentral Technologies, Inc. provides hosted reverse logistics, service and repair management software solutions that enable companies to transform their aftermarket product service chain into a profit stream.  Our software solutions enable businesses to configure unlimited customizable workflows that will track products and capture key performance indicators through every phase of aftermarket services from returns, exchanges and warranty entitlement to repairs, inventory and asset management.


Solutions We Offer

Supported Business Models

Industries We Serve

  • Service Management
  • Repair Management
  • Work Order Management
  • RMA/Returns Management
  • Warranty Claims Management
  • Refurbishment Management
  • Parts Management/Inventory
  • Loaner/Exchange Management
  • Triage/Quality Assurance
  • Receiving/Shipping
  • Business Intelligence/Reporting
  • Reverse Logistics
  • Service Providers/Carriers
  • Repair/Refurbish Depots
  • Authorized Service Centers
  • Manufacturers
  • Retail Service Counters
  • Online/Self-Service
  • Call Centers
  • Wireless/Cellular
  • Consumer Electronics
  • Cable/MSO
  • Telecom
  • Medical
  • Security
  • Industrial
  • And many more...
 

Service Management Software Features


  • Customizable User Interface
  • Unlimited and Flexible Workflows and Custom Fields
  • Robust Configuration and Administration Tools
  • Customizable Data Validations
  • Complete Control over System Security Levels
  • Standard Dashboard and Ad Hoc Reports
  • Web-based Deployments
  • Integrated & Custom Solutions

Why ServiceCentral?


ServiceCentral's expansive reporting tools arm management with the business intelligence needed to maximize revenue and make strategic cost-benefit decisions. Our flexible, configurable and scalable solutions facilitate business process change and growth with low cost of ownership. With ServiceCentral solutions, you can increase your profit margin and customer loyalty by eliminating inefficiencies and improving customer relations.