Service Management Software Suite

ServiceCentral's service management solution (formerly called Return & Repair Suite) is a comprehensive set of software solutions for managing the after-sales service and repair of product. The ServiceCentral suite provides a configurable workflow management system, ServiceManager™, and a powerful set of reporting tools with ServiceIntelligence™. These base components exted to a suite of add-on modules, each of which is applicable to a focused area in the service and repair chain: ServiceCounter™, RepairCenter™, InventoryManager™, WarrantyManager™ and ServicePortals™.

Whether the Service Management Software Suite is implemented as a point solution or used in full support of end-to-end service and repair, the shared architecture of all modules enables seamless workflow and reporting across the entire service organization. ServiceCentral's Service Management software is 100% web-based and scalable to support any size organization, with multiple delivery and licensing options available. Common integrations with other systems include ERP, POS, inventory and accounting packages.