About ServiceCentral Technologies
Established in 1991 and headquartered in Atlanta, ServiceCentral Technologies is a software and solutions company focused on service chain management. We have a deep, practical knowledge of the unique business requirements and challenges facing service organizations in Telecom, Wireless, Cable and other service industries. Our software enables enterprises to manage complex service operations that span multiple locations and organizations, in the process transforming the service chain into a profit stream. ServiceCentral offers full service and complete implementation of our systems, allowing companies to streamline operations, improve customer service, and generate increased profits.
Mission
To be the leader in unified service management solutions, enabling companies to streamline operations, promote customer service and improve profitability through seamless coordination of service from manufacturer to customer across the enterprise product service chain.
Products
Our software solutions help you easily manage your end-to-end repair processes. We can help your company meet your customers’ needs from subscriber equipment maintenance to scheduling service calls and dispatching technicians for installations or service work with our configurable products.
Customers
More than 10,000 service technicians at 500 sites worldwide have relied on ServiceCentral for service management solutions. Most are involved in the telecommunications, cable, cellular/wireless, satellite service and other communications industries, but ServiceCentral has also been adopted by companies in other high-tech environments because of its ability to integrate smoothly with existing systems and service management practices. ServiceCentral customers have included: AT&T, T-Mobile, Sprint, US Cellular, Telecom Wireless (New Zealand), Nexlink AM Broadband, Mercury Communications (Angola), KPN (Holland), Telecom (Venezuela), Topp Service Solutions, NTelos, and more.
Management
| Michael McChesney | Chairman |
| Steve Teel | President |
| Darrell Morales | Director, Product Development |
| Mark Riley | Director, Sales |
| Stephen Bankston | Director, Customer Operations |
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| Ownership | Privately Held |
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| Headquarters |
2100 Powers Ferry Road
Suite 400
Atlanta, GA 30339
404-870-7070
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