Case Studies

Global Computer Manufacturer

Telecom Provider: Telecom New Zealand

Multinational Telecom Corporation

Warranty Entitlement Verification & Parts Fulfillment

The ServiceCentral solution is a highly scalable web based suite that supports this OEM's 14,000 service providers with combined 175,000 technicians in over 106 countries and in 13 languages.

Service & Repair Software Solution

Upon opening of the company owned repair center and full use of the ServiceCentral service management solution, TNZ was able to reduce the average turnaround time, improve customer satisfaction, and lower churn rate.

Front-End Returns Processing and Exchange Fulfillment

Full report coming soon!

Home Improvement Retailer

 3rd Party Service Provider

Wireless Carrier

Internal Store Support Management Solution

Full report coming soon!

 50% Increase in Warranty Revenue

Full report coming soon!

80% Improvement in Handset Repair Turnaround Time

Full report coming soon!