Customer Solution Profiles

Wireless carriers use ServiceCentral solutions in retail and service center operations to manage the after sales service and repair of consumer devices.  ServiceCentral captures customer, product and complaint information while validating warranty and service options then processes each service ticket as needed from customer returns and device exchanges/loaners to triage and repair.

Authorized Service Centers use ServiceCentral software to manage full repair depot operations including receiving/shipping, workflow management, parts and product inventory management, technician productivity, repair details with OEM problem/solution codes and warranty claims.

Manufacturers use ServiceCentral solutions to manage global tracking of third party repairs and parts fulfillment for their product.  Solutions can include service partner enrollments, service level qualification, product warranty validation, parts request and fulfillment management and claim remittances.

3PL organizations utilize ServiceCentral solutions to track incoming product from clients and end-users for returns, repairs and disposition.

Field service organizations utilize ServiceCentral solutions to schedule, dispatch and track service tickets for onsite service and implementation tasks.

Retailers use ServiceCentral to track and manage all customer service interactions including product service requests, triage and light repair, exchange and loaner management.  Asset tracking and management is also supported by ServiceCentral solutions decreasing operating costs and increasing efficiency.