ServiceCentral Customers

ServiceCentral's solutions help a broad array of industries including telecommunications, computer hardware and networking, consumer electronics, industrial gases and healthcare. ServiceCentral has proven itself at numerous customer sites, delivering the ability to streamline service operations, generate new revenues and profits, and improve the service experience for customers.


Our Customers Include:

  • Four of the top six wireless providers
  • Three of the 2011 Fortune 50 Top Companies
  • Third party logistics providers
  • Authorized Service Centers
  • Recyclers and refurbishers
  • Consumer electronics manufacturer with over 150,000 users, in 12 languages, in over 90 countries
  • International home improvement retailer
  • Clients based in North America, Latin America, Europe, and Asia Pacific

Customer Testimonials

“We selected ServiceCentral because of their experience and historical success with service management software in the wireless repair industry. We found in comparison to alternative solutions, the ServiceCentral Return and Repair Suite will allow us to quickly deploy proven software without large capital investments in hardware. The new solution will also play an integral part in achieving our expansion goals, supporting our new contracts with wireless carriers and meeting the warranty requirements of equipment manufacturers.”

Ezequiel Nieves, Partner, CGTC

"ServiceCentral's returns management solution enhances our overall operation process controls and provides additional business intelligence. ServiceCentral delivered a quality solution in a short timeframe."

Carlos Laffitte, Senior Director of Business Operations, Cooper General

"The Telegistics repair center is a high-tech facility built around a production line process flow to repair the handsets expeditiously with high quality. ServiceCentral proves us the necessary tools to properly track each unit through the process, recording all parts and solutions applied in accordance with manufacturer requirements."

General Manager, Telegistics

"We've improved our dispatcher-to-technician ratio by more than 250%. Where we used to have 36 field offices, we now have 10."

Project Manager, KPN

"ServiceCentral software has given our company a competitive advantage in acquiring new business and in driving down our overall production costs. The intuitive nature of the product contributes to its ease of usability and low learning curve for line employees. The quality and accessibility of ServiceCentral's reporting, especially the Key Performance Indicators, enables our supervisors to focus on continuous operation improvements."

Mark Boletti, Quality One Wireless

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