ServiceCentral News
ServiceCentral software upgrade at US Cellular
US Cellular will use the newest version of ServiceCentral’s Return and Repair Suite™ version 6.2 to support its growing business with the enhanced reporting and workflow management features.
June 30, 2008 -- ServiceCentral Technologies, Inc. announces US Cellular has upgraded their current version of ServiceCentral’s Return and Repair Suite™, including the ServiceManager™ and CustomerLink™ applications, to version 6.2. This takes them to the full web-based product and enables them to benefit from new technologies available in the online application.
Version 6.2 includes enhancements to product and parts administration, as well as the debut of a new application framework called Custom Business Logic (CBL). The CBL framework provides hooks throughout the application where custom code can be added, enabling maximum product customization to without costly changes to core code. Clients can add links to launch other web sites and applications, implement coding for complex business rules and initiate web services interactions. CBL incorporated with the administrative flexibly to build unlimited workflows, custom fields and data validations, creates and unparalleled Service and Repair Management software solution.
About ServiceCentral Technologies, Inc.
ServiceCentral provides web-based reverse logistics and service management software solutions that enable businesses to streamline workflows and track product returns, warranty, service, repairs & parts through the entire post sales service chain. The software suite is for use anywhere service and repair activities occur including repair depots, authorized service centers, service counters, retail stores, call centers, and online channels. Established in 1991, ServiceCentral has spent over 20 years acquiring deep, practical knowledge of the unique requirements and challenges facing the after-sales service and repair of product in the Telecom, Cellular/Wireless, Cable/MSO and Consumer Electronics Industries. ServiceCentral is a private company headquartered in Atlanta, Georgia, USA, with distributors in Europe, Latin America and Asia Pacific.
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Jennifer Kapala
ServiceCentral Technologies
404.870.7070
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