ServiceCentral News
ServiceCentral releases ServiceManagement, Return and Repair Suite™ Ver. 6.2
ServiceCentral’s newly released product includes a new application framework that provides hooks throughout the application where custom code can be added, enabling maximum product customization to without costly changes to core code.
May 26, 2008 -- Today ServiceCentral Technologies announces the release of the version 6.2 of their Return and Repair Suite™. Though ServiceCentral’s current customer list includes many carriers, service and repair companies in the Wireless, Telecom and Consumer Electronics industries, this release enables the software to be easily applied and used in any industry needing streamlined workflows for the management and tracking of service and/or repair.
Version 6.2 is an extension of the popular 6.0 line and includes enhancements to product and parts administration, as well as the debut of a new product feature called Custom Business Logic (CBL), an architectural enhancement to the application’s framework.
ServiceCentral’s CBL enables client specific custom interfaces and business functionality to be quickly and easily added to any step of a workflow without requiring any changes to core ServiceCentral software. CBL provides a low impact and economical way for clients to incorporate and automate their unique business process needs and reach a new level of operational efficiency and control.
About ServiceCentral Technologies, Inc.
ServiceCentral provides web-based reverse logistics and service management software solutions that enable businesses to streamline workflows and track product returns, warranty, service, repairs & parts through the entire post sales service chain. The software suite is for use anywhere service and repair activities occur including repair depots, authorized service centers, service counters, retail stores, call centers, and online channels. Established in 1991, ServiceCentral has spent over 20 years acquiring deep, practical knowledge of the unique requirements and challenges facing the after-sales service and repair of product in the Telecom, Cellular/Wireless, Cable/MSO and Consumer Electronics Industries. ServiceCentral is a private company headquartered in Atlanta, Georgia, USA, with distributors in Europe, Latin America and Asia Pacific.
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Jennifer Kapala
ServiceCentral Technologies
404.870.7070
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