What's New in Version 7.0

ServiceCentral’s Service Management Software Suite v7.0 represents a leap forward in our product vision, containing robust new functionality and customization over the look and feel of the overall product down to each step in a workflow.  We are proud to present the newest generation of our product. Here are just a few highlights:

» Completely Updated UI

   

 New Interface

7.0 Improved Interface

  Old Interface

7.0 Improved Interface

» Elements Features: Control what information the user sees in a work order - and where they see it in the workflow
   

 Elements in a Work Order

Elements in a Work Order

  Elements Configuration

Elements Configuration

» Summary Display: A faster, simpler way to view the priority information of a work order
   

 Summary Display in a Work Order

Summary Display in a Work Order

  Summary Display Configuration

Summary Display Configuration

» Enhanced Complaints Capture: More user interface configuration options to capture customer issues.
   

 Example of Complaints in a Work Order

Example of Complaints in a Word Order

 Example of Complaints Configuration

Example of Complaints Configuration

» Additional NOTABLE customization options
   
  •  Setup of programs & workflows is now all in one place
  • Capture better information with our new field type: Notes
  • Define default list views so relevant data is always what the user sees first
  • Easily determine a work order's status or type with color coding
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