Licensing & Delivery
ServiceCentral's solutions are packaged, licensed, delivered and supported in multiple ways based on customer implementation model and purchase preference. With options ranging from fully hosted "software as a service" packages to perpetual license ownership and customer in-house implementations, ServiceCentral is designed to meet any engagement's delivery and support requirements.
Final pricing is based on the software modules chosen, selected licensing option and professional services fees which include project management and training to support the engagement. Additionally, any integration and custom development requirements are typically scoped during a short pre-project discovery process and priced accordingly.
ServiceCentral is engineered to support organizations of any size, however the depth and breadth of our software products and the associated project typically requires a minimum purchase of 25 user licenses to qualify. To request more information about pricing, please call 404-870-7070 or contact us here.
Licensing Options
Hosted
- Description: ServiceCentral maintains the application within a fully secure hosting facility. There are two hosting options available:
- Basic – Hosted in shared environment
- Pro – Hosted in Dedicated environment
- License Fee: Pricing is based on an annual rate per license for the selected solution set and hosting option. Payment plan options are available and determined upon contract signing.
- Maintenance & Support: Maintenance, support and upgrades are included in the annual license fee.
Perpetual
- Description: The customer maintains complete ownership of the product licenses, chooses where the application will reside and owns full support of the system.
- License Fee: Pricing is based on a number of factors including slected modules, number of users and number of locations.
- Maintenance & Support: ServiceCentral charges an annual software maintenance fee based on the licenses purchased for software support and upgrades.
Project Management:
Each project engagement has a one time only Professional Services fee which includes discovery, requirements, product usage consulting, general project support, training, and implementation. The Professional Services fee is priced based on the modules being implemented and the engagement requirements. Visit the Project Management page for more information.
Integrations & Custom Solutions:
Though ServiceCentral software is often used stand-alone with out-of-box functionality, integrations with other core systems such as ERP, POS or Inventory, as well as application customizations are commonly requested and priced accordingly.
