ServiceIntelligence™ Reporting

ServiceCentral understands that business insight gained from quality reporting drives an organization to realize its maximum revenue potential.  ServiceCentral invests heavily in reporting because we know our worth as a service management software solution is directly attributed to our ability to track trends, quantify productivity and operational goals, and identify inefficiencies.  

ServiceIntelligence is a comprehensive set of reporting tools that includes powerful ad hoc capability, real-time graphical dashboard displays, industry standard reports and replicated database options.  In addition to ServiceManager for system administration, ServiceIntelligence is included in every ServiceCentral installation and supports the reporting for all ServiceCentral product modules;  ServiceCounter, RepairCenter, InventoryManager, WarrantyManager, and ServicePortals.

ServiceIntelligence Features

• Gain real time business insight across all aspects of the service and repair organization.
• Deliver business critical data to the right people at the right time in the most effective format.
• Establish benchmarks and associate process changes to results.
• Quantify key employee productivity and operations performance data.
• Track product lifecycle trends, including parts usage and failure rates, common problems and solutions.
• Create unlimited custom reports specific to your business need and audience.
• Mange all levels of reporting access with security role administration.

ServiceIntelligence Functions

Ad Hoc Reporting

• Build unlimited custom reports quickly and easily; modify as needed and control user access.
• Schedule report creation and determine delivery option (web, email, pdf, excel, etc.).
• Define report style and add chart graphics to visually present report data as desired.

Management Dashboard Reporting

• Graphical interface reports provide real-time snapshots of work in progress, operations and productivity.
• Configurable data parameters and chart layout (Pie, Bar, Trend, Plot) enable customized views.
• Click-driven drill down capability to see reporting details down to the individual work order or data element.

Standard .NET Reporting

• Standard system reports available on customer activity, employee productivity, and product activity.
• Selectable data parameters and output configurations enable customized output.
• Export report data for further manipulation.

Additional ServiceIntelligence Options

• Data Export: ServiceCentral offers its DataMart™ module to those customers requesting database level export capability for external use such as integration with centralized data warehouses.
• Replicated Reporting Database: ServiceCentral offers a replicated reporting database option enabling report generation of any size at any time without impacts to system performance for those engagements with heavy reporting requirements.