ServicePortals™

ServicePortals provides for additional service management gateways or portal interfaces designed for a specific audience involved in the service chain or use of our application.  This audience might include internal users, customers, call centers or integral 3rd parties.  Whether a portal page is needed to consolidate business systems and important operations information or a gateway is needed to provide access a to a designated set of ServiceCentral data and/or perform limited set of functions, the ServicePortals options are endless. 

ServicePortals complete the Service Management Software Suite by enabling 360° product service and repair visibility and support.   Each ServicePortal project is scoped through a requirements analysis and priced accordingly.   Examples of ServicePortals include:

Service Homepage Portal

Empower your service management and employees with a one-stop shop homepage for all relevant job duty information and application access, enabling them to perform efficiently and provide the best service possible.    View message boards, see reporting dashboards, display company bulletins or consolidate access for all system applications, the possibilities are endless and tailored specifically to the needs of your operation.

Customer/Client Portal

Provide maximum customer service with a web interface to initiate the RMA process for product returns, request service and repair, accept or deny cost estimates and quotes, add comments, and view the status of service request at their convenience.  This web portal is typically embedded within a frame on your consumer website and branded for a seamless look and feel.  Based on specific functionality requirements, the portal may or may not require the customer to create a user account and login for access. 

Call Center Portal

Provide call centers with an interface for viewing designated work order information,  add customer comments to the work order, access FAQs and scripts, or answer general customer inquiries.  If needed, provide additional functionality to create and modify work orders. 

3rd Party Portal

Proactively engage communications and improve relationships with clients, vendors or manufacturers by providing an interface to access information or perform functions specific to their role in your business model.