WarrantyManager™

WarrantyManager enables repair organizations to automate the Original Equipment Manufacturer (OEM) warranty claims process.  Using service and repair data captured in ServiceCentral's RepairCenter, WarrantyManager automatically validates, generates and submits warranty claims in compliance with OEM file specifications.   WarrantyManager is typically used by authorized service centers and repair organizations that perform any in-warranty return, repair, or service work and are approved for OEM claims reimbursement. 

ServiceCentral has custom warranty packages available for many common manufacturers and can quickly create packages for other manufacturers.  Administrators can also develop custom warranty extractions based on a set of basic parameters.  WarrantyManager must be implemented in conjunction with ServiceCentral's RepairCenter; the source of the service and repair data in which the files are generated. 

WarrantyManager Features

• Maximizes Warranty Entitlement Revenue:  Realize the highest level of warranty entitlement revenue by automating the warranty claim process, reducing associated operations costs and achieving maximum claim approval rates.
• Optimizes Warranty Claim Submissions and Acceptance Levels:  ServiceCentral validates warranty information at the time of repair to establish compliance with model, manufacturer and program requirements.  The ability to create test files and review prior to submission to fix errors further ensures correct file creation prior to submittal.
• Reduces Overhead Expenses:  Eliminates errors associated with manual work and the resource costs associated to warranty claim file creation by automatically creating files using the data collected from RepairCenter and customized WarrantyManager OEM programs. 
• Improves Leverage in Negotiations and Customer Relations:  Use the data captured in WarrantyManager and RepairCenter for leverage in the negotiation of service contracts, to share for improved customer relationships, and to aid in securing new business.
• Assures Data Integrity:  ServiceCentral addresses complex, meticulous OEM warranty claim reimbursement rules head-on, working directly with clients and OEMs to identify all specifications and rules required.

WarrantyManager Functions

• Automatically validates, generates and submits warranty claims in accordance with manufacturer requirements.
• Ensures only valid parts, problems and solutions for each specific model and manufacturer.
• Orders each claim record's service and parts components by value of repair level and labor payment.
• Assesses each claim record for inclusion based on contract warranty terms and OEM specific parameters, including service bulletin exceptions.
• Verifies that claim falls within OEM claim time limit.
• Verifies that claim is not a “bounce” repair.
• Checks additional unique OEM validation requirements and rules.
• Generates claim files on demand or at regular scheduled times.
• History of previous claim files maintained for review.
• Provides test file creation capability for review prior to OEM submission. 
• Ability for administrators to develop additional custom warranty extraction files.
• Uses manufacturer specific terminology and codes in claim files.