ServiceCentral Consulting Services
ServiceCentral consultants can provide assistance with any service or repair management initiative. No matter how large or small the engagement, we will gladly help in anyway we can. Click here to inquire about consulting.
Service Chain Assessment
The Service Chain Assessment is a typically a two to five day engagement in which we take a comprehensive look at your service and repair management processes and g enerate a summary of prioritized recommendations. The assessment establishes the scope of items and priorities to improve the operation.
The first step is to understand your current business and your objectives, followed by a high level analysis of your service chain process and existing automation. This crucial process provides the foundation needed to properly identify your business problems as they relate to the objectives and propose solutions with the highest return on investment.
A cost benefit analysis is made comparing the potential of current systems to a new service chain software product and the necessary integrations that would need to be made. Finally the findings and recommendations are documented in a Assessment Report and presented to management.
While the assessment itself is not product-specific, if applicable we will also provide a high level proposal for our service chain product, including a budgetary estimate and a description of how our product could meet your needs.
ServiceCentral Gap Analysis
The Gap Analysis is an in-depth look at your business requirements in comparison to our solutions offering. This engagement is only selected by organizations needing additional help with their final determination of ServiceCentral use. It's duel purpose is to serves as the foundation for the development and implementation of our solution in the organization. The length of this engagement can be anywhere from a few days to several weeks, depending on the size and complexity of the organization.
Analysis consists of a number of activities to obtain the necessary level of information. Interviews are conducted with key personnel, job observation is conducted, and meetings are facilitated with groups to identify requirements. A binder is produced with several deliverables from this analysis, including documents such as use cases, an architecture diagram, integration specifications, a detailed process flow diagram, and a functional requirements matrix.
Along with the Specification Report binder, a presentation is made to senior management to assist in selling the project and obtaining the necessary budget to proceed. A final proposal is produced which not only defines how our service chain solution could meet your needs with the associated cost to implement it, but provides screen shots or prototypes.
Additional Consulting Requests
- Validate internal or 3rd party service and repair management proposals.
- Return on investment and cost-benefit analysis.
- Assistance to streamline your current operations and introduce new processes.
- Support for large or international service management program rollouts.
- Custom software and portal interface solutions.
- Specialized in-warranty repair guidance training.
- Ongoing business administration and data management services for ServiceCentral solutions.
