Professional Services
ServiceCentral offers both project management services included in each ServiceCentral software engagement and consulting services for service and repair management initiatives.
Our professional services can get your service and repair management project completed faster and more effectively. We will perform an analysis of your operations to identify issues, create a proposal including recommended resolutions and associated costs, estimate time and effort to build an accurate budget for the solutions your company requires.
Whether our professional services are employed in a special consulting initiative or in the project management packaged with each ServiceCentral software engagement, we are committed to helping you solve your problems and improve your business operations.
- ServiceCentral’s Professional Services staff has prior experience at leading consulting and software firms and ae skilled in managing consulting and software implementation projects at small, medium, and fortune 500 companies.
- Our staff includes members who have years of direct experience working in authorized service centers and for large telecom organizations that bring valuable real world knowledge to the team.
- We have relationships with experienced contract resources that may be engaged on projects as needed.
- Our Professional Services management has developed a standard Implementation Methodology that is used by project teams on all client engagements to ensure a proven and thorough software delivery process is followed.
Consulting Services
ServiceCentral's Professional Services staff are available to provide consulting assistance with any service or repair management initiative. Whether it be a general service chain assessment, ServiceCentral solution gap analysis, or custom consulting request, we are here to assist your project in anyway we can. For a complete description visit our Consulting Services page.
Project Management
ServiceCentral includes project management in every new software engagement to guide your team on the most effective use of our solutions and ensure a smooth implementation. Our project management and software implementation methodology is derived from best practice techniques and industry standards. Key deliverables include: a Discovery Report documenting scope, objectives and high-level requirements, Design Documentation and supporting Training and Product Documentation Additionally, ServiceCentral provides support for customer UAT and production roll-out. For a complete description, visit our Project Management page.
