Training & Support
Training
ServiceCentral realizes that proper training is fundamental to the a success of any project engagement. The goal of training is to facilitate a smooth transition of our product into your organization and empowers personnel with the understanding and desire to make an initiative successful.
Each project engagement with ServiceCentral includes 1 to 2 days of product training for the key business users typically utilizing the train the trainer approach. Additionally, specialized classroom training with hands-on practice sessions on-site or at our office location is available to further guide personnel in the use of our application solution. Finally, ServiceCentral offers supplemental web-based training to assist you in keeping your costs minimized with reduced travel costs. For more information about training, submit a contact request. For current customers, please login to Case Management and submit a support request.
Support
The project doesn't end with implementation into your environment. Our knowledgeable and courteous customer support personnel quickly and effectively handle any problem from origination through resolution, providing status updates proactively and ensuring the most effective level of communication. Each ServiceCentral customer is given access to our Customer Support Case Management tool, where they can review the status of open customer support cases, create detailed customer support requests and review support case history. Additionally, ServiceCentral provides multiple support levels to suit your organization's needs and budget, ranging from normal business hours to 24-7.
Our online Customer Support form is available at all times to collect your product comments, service and enhancement requests, as well as address any product questions you may have. ServiceCentral takes customer feedback very seriously, incorporating suggestions and ideas into our product roadmap and company processes in effort to continuously improve our service management software solutions and services.
- Login to Case Management to submit a support request or review the status of a support case.
- Speak with a customer service representative.
- 404-870-7070
- Monday - Friday
- 8am to 6am EST
