1. Can I configure ServiceCentral software to enhance my repair process?

Yes. ServiceCentral provides configuration recommendations for the user to capture key warranty and customer information. This allows Return & Repair™ to work within the framework of your Operations work flow. As well, the user interface is flexible and may vary based on specific customer requirements and business needs. ServiceCentral's Return & Repair™ streamlines the entire return and repair process and effectively connects your service organization.

2. How can I better manage employee productivity?

Return & Repair™ captures key performance measurements, which provide real-time visibility into service activity levels across all departments. This information is available for reporting to determine overall productivity within the service chain and also helps identify areas in need of improvement.

3. Can I report on operational performance for my location facility?

Yes. Return & Repair™'s flexible nature allows access to specific information as well as the associated reporting which may be user specific. While managers may require access to all levels of information and reporting, others may only require access to work order creation and resolution activities.

4. What platforms and architecture does ServiceCentral run on?

The technical architecture for the application is Microsoft .NET based. Due to its N-Tier architecture, ServiceCentral applications have been deployed in multiple configurations to support scalability and redundancy requirements. Small implementations and pilots often include all tiers on a single server while large implementations include multiple servers for any given tier to ensure adequate performance and failover.