You know all about the supply chain...

The supply chain is a collection of raw materials suppliers, manufacturers, distributors, etc. that work together to efficiently bring a product to market and make it available for purchase by customers.

So what is the Service Chain?

The Service Chain kicks in when goods, especially complex equipment, require service or repair. Service begins in one of two ways, a field technician may be dispatched to the equipment's location, or the equipment may be portable enough to return to a service location.