Why is the Service Chain important?

It's Business Intelligence for Customer Service. As markets mature, gaining market share quickly takes a backseat to building long term relationships with your customers. How well you service your customers is critical to whether they'll remain your customers or not.

Service Chain Management can provide the insights as to how you're doing, and where you can improve. It also provides the business intelligence into how the products you've sold are performing. It can be the secret to retaining your existing customers, and making them more profitable through additional sales.

It's Business Intelligence for Business Operations. How well the service chain is managed also impacts profitability. Service can be a black hole of expense, or it can be a source of cash and revenues. Service Chain Management solutions allow you to understand how each "link" in the service chain is performing, how productivity is trending and where opportunities for improvement lie. It ensures your billing appropriately for all service provided, and reclaiming funds for services you perform such as repairs to equipment warranted by another company.