Field Service
For work force management and field service operations, our Field Service Suite provides much more than scheduling your technicians to arrive onsite and on time.

Our Field Service Software tracks and assigns inventoried products to your workforce, schedules and dispatches technicians, tracks equipment installed and monitors the performance of both technicians and products. ServiceManager™ also offers real-time technician status and inventory reporting via a secure reporting system.

Field Service Suite:

ServiceManager™
Our robust suite of web-based tools provides dispatch and scheduling solutions. This application set includes:

DispatchLink™
Dispatchers and other support site personnel can create work orders and manually schedule and distribute work for techs.

ScheduleLink™
ScheduleLink’s automated scheduling recommends the right technician or vendor for each job based on specific criteria, including:

• availability
• skill set
• geographic proximity
• past performance ratings
• truck inventory

You can also easily modify the process to adapt to your business scheduling requirements.

Use smart technology to determine the best technician or vendor for each repair.

Mapping and routing information reduces down time in the field which improves response time and productivity.

InventoryManager™
Tracks inventory from the warehouse to technicians' vans to customers and back.

MobileService™ and MobileService PDA™
Utilizing wireless devices and web browsers, technicians can receive and update pertinent workorder information throughout their day in real time.

CallCenter Link™
Give call center personnel quick, easy access to work order details, improving customer service levels significantly.

Customer Link™
By providing access to on line service requests and work order status, empower customers and reduce in bound call volume to Customer Service. ServiceCentral leverages the world wide web and ‘skin’ technology, making Customer Web Link™ look like your company’s website and creating a valuable customer service portal.

Give your customers self-service access via the web.

Intelligence Link™
All data is available in key reports that aggregate and add intelligence to data points gathered from across the organization.

Integration Link™
Integrate with your existing ERP, CRM and Accounting systems. Connecting powerful and comprehensive tools allows seamless cross-referencing of data among critical team members and across your organization.

• Easy access to schedules, including notification of schedule changes, customer cancellations, etc.
• Smart scheduling, enhanced by mapping and GPS options, automatic time stamping and documentation of activities.

For more information, contact a sales representative by calling 800-620-1301 or using the contact page.