1. What mobile devices are supported by ServiceCentral?

ServiceCentral works with mobile phones, PDAs and laptops. By leveraging web-enabled features on phones and PDAs (Personal Data Assistants), SMS (Short Message Service) text or a browser-based interface for laptops, ServiceCentral delivers.

2. Can ServiceCentral be hosted or reside on site at our location?

Yes. ServiceCentral offers Managed Services hosting or we can professionally install at your location under a licensing agreement. We offer flexibility based on what works best for you.

3. Is ServiceCentral scalable? (What is your largest/smallest deployment?)

ServiceCentral is in use for as few as 10 users. We also scale to 5000 and more users requiring diverse access to varying information. For more technical details on performance and scalability, please contact us.

4. Is ServiceCentral a role-based application? (ex.: Unique access for Managers, Employees, Contractors).

ServiceCentrals approach is to develop the most efficient interface for the role required, rather than provide a least common denominator approach to the user interface.

The user interface is flexible and may vary based on specific customer requirements. For example, customers and field technicians can respond to service requests or check status from a secure website. In contrast, Managers may require access to all levels of information as well as reporting.

5. What platforms and architecture does ServiceCentral run on?

The technical architecture for the application is Microsoft .NET based. Due to its N-Tier architecture, ServiceCentral applications have been deployed in multiple configurations to support scalability and redundancy requirements. Small implementations and pilots often include all tiers on a single server while large implementations include multiple servers for any given tier to ensure adequate performance and failover.