1. Customized Workflows – Create multiple workflows for different business programs
2. Automated Workbench Process – Streamline the repair process and collect required data at all points
3. Repair Cycle Tracking – Track equipment at different stages in the repair cycle, including triage and quality assurance functions
4. Web Services Integration – Connectivity and integration to your front end and back end systems
5. Intelligent Configuration and Administration – Robust administration tools allow administrators to configure the application to meet unique business requirements and maintain data integrity.
6. Warranty Information Management – Automate claims processing based on OEM specific requirements
7. Barcode Technology – Improve speed of entry and data accuracy
8. Multiple Types of System Access – Provides all service channels with system access to repair statuses, including retail stores, customers, call centers, and manufacturers
9. Management Dashboard – Operational visibility into shop performance, technician performance and manufacturer reliability
10. Business Intelligence – Ad hoc reporting on trends, customer profiles, service issues, and manufacture problem analysis

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