1. How does WarrantyManager™ enhance the warranty process?

ServiceCentral's WarrantyManager™ creates a warranty file automatically based on date parameters set by the user. The warranty files are built based on the manufacturer file format and the specific business rules of the manufacturer. By capturing and automating important warranty details, WarrantyManager™ increases your warranty revenue and optimizes the submittal process.

2. What is my responsibility for filing claims?

Once warranty files are created in WarrantyManager™, our customers are responsible for delivering the files created to the manufacturers. After submitting, the customer manages any errors reported by the manufacturer which may require updating the configuration and providing any necessary end-user training.

3. What Manufacturers does ServiceCentral support?

All major manufacturers of mobile devices are currently supported by WarrantyManager™. For a specific manufacturer, please contact us for details.

4. What platforms and architecture does ServiceCentral run on?

The technical architecture for the application is Microsoft .NET based. Due to its N-Tier architecture, ServiceCentral applications have been deployed in multiple configurations to support scalability and redundancy requirements. Small implementations and pilots often include all tiers on a single server while large implementations include multiple servers for any given tier to ensure adequate performance and failover.