Overview
How it works
ServiceCentral® brings Samsung’s GSPN to independent repair partners with RepairQ®.
As a continued commitment to connecting consumers, products, and services around the world, ServiceCentral announced today a new integration between Samsung’s Global Service Partner Network and their Independent Repair Partners using RepairQ. This unique service enables repair shop technicians to bring Samsung out-of-warranty repair requirements, like validating serials/IMEIs, using OEM parts, and reporting repair outcomes, into the RepairQ repair ticket workflow.
Integration Capabilities
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One-time authentication with Samsung GSPN and RepairQ
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Unique ticket workflow for Samsung OOW repairs
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Validate product serial number or IMEI
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Limit adding of skus to OEM parts
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Return Samsung device details, parts used, and resolution to GSPN
Integration Benefits
- Eliminates swivel seat data entry in GSPN
- Saves time on each Samsung transaction
- Guides technicians through Samsung repair workflow
- Reduce reporting errors and increase efficiency
The RepairQ GSPN integration is available to license for Samsung ISPs using RepairQ Professional plans. Contact [email protected] or call 1-877-230-6317 for more details.
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