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Networking Contractors to Deliver Consumer Product Support

ServiceNetwork™ helps unify and simplify contract service for both service providers and authorizers.

Holding a unique place in the world of reverse logistics software, ServiceNetwork provides a platform for OEMs, third-party administrators (TPAs), and retailers who need a dependable network of depots and local stores that can support their consumer product repairs and returns. Our software ensures these authorizers can confidently route customer products to qualified service providers automatically updating warranty claims authorizations, returns merchandise authorizations (RMAs), and CRMs so their customers and support teams are always aware of the status of their products.

In other words, major brands use ServiceNetwork to partner with repair and return service providers and to better manage provider workflows for best practices and efficiency. 

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For Authorizers

An application to onboard and manage a provider network, eligible products and services, parts and pricing, and view services in progress. ServiceNetwork is especially helpful in streamlining the authorizer’s network of service providers in the consumer’s local area.


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For Service Providers

A guided workflow defined by an authorizer following best practices for receiving, servicing, and reporting back. With ServiceNetwork, your third-party logistics (3PL) software takes everything further and integrates what the OEM is looking for out of their consumer’s experience.

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For Consumers

A branded portal for consumers to request services, select locations, schedule appointments, and check service status. ServiceNetwork offers consumers more than convenience, it offers the visibility they’re used to when it comes to returns and repair claims. 

3PL Software That Does More

Finding service providers in your consumer’s local area can be difficult, but managing your relationship with them can be more of a challenge. ServiceNetwork provides third-party logistics management solutions for your bottom line and the quality of the consumer’s experience. Start improving your process today with an online inquiry.

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Robust Service Platform

  • Consumer engagement and appointment scheduling
  • Service provider network connection
  • Provider and location qualification
  • Technician guided workflows
  • Adjudication and resolution
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On-Demand Network

  • 3000+ Walk-in service centers and mail-in depots in North America
  • Coverage provided by both local and national brands
  • Providers are already on our platform and available for quick onboarding
  • Additional partners may be easily added through our provider portal or integrated through our Network Hub API
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Real-Time Data Connectivity

  • Get service status, details, and available locations
  • Schedule appointments
  • Send service requests
  • Send updates

Learn what ServiceCentral’s products can do to improve your operational efficiency.