Our Mission and Vision
Connecting Consumers, Products, and Services Around the World™
ServiceCentral provides a foundation for companies to transform complex reverse logistics operations into streamlined, easy-to-use workflows so they can focus on profit, not process. Our web-based SaaS suite is highly configurable, tailored to you and comes with a team of experts dedicated to making your service operations exceptional.
35,000+ Service Organizations
9+ Million Products Serviced Annually
30+ Countries Serviced
With over a decade of experience in the service and repair sector, Josh offers a deep expertise to ServiceCentral. He’s held leadership positions in various retail repair stores, seamlessly blending sales with operational excellence. Notably, Josh played a key role in launching a franchise focused on computer and phone repairs, even crafting its operational manual and many standard procedures, leading to his role as Director of Operations. Before joining ServiceCentral, he was pivotal in integrating RepairQ across the organization. At ServiceCentral, he’s adeptly managed multiple ServiceNetwork and RepairQ accounts, improving project management and delivery. Josh’s commitment to innovation and efficiency continues to shape exceptional experiences for our valued clients.
Chief Information Officer
Al is responsible for our data center architecture and technology platforms, as well as implementation for our enterprise and global customers. Al is an information systems professional with over 30 years of experience. Prior to joining ServiceCentral, Al was the chief technology officer for the Justice Services Division of G4S, providing electronic monitoring and case management solutions to a global customer base. Al also served as a principal for New Resources Corporation providing technical services solutions and business process consulting where he was responsible for expanding markets and a tenfold growth in revenue.
Chief Technology Officer
Jeff leads ServiceCentral’s product development and innovation as it aligns with our customer needs and our strategic vision. Jeff joined ServiceCentral as CTO and VP of Product in 2017 after a strategic merger, bringing with him RepairQ, a point-of-sale for repair shops he created five years prior. Before his work with RepairQ, Jeff participated in several software start-ups, as well as consulted in multiple industries and verticals, both designing and implementing unique business systems. Jeff graduated from Oral Roberts University in 2001 with a degree in management information systems.
Vice President, Business Development
As VP Sales and Partnerships, Chris leads a team focused on growing revenue, expanding a network of service providers, and enhancing customer experience through integrated solutions. Chris has more than 25 years in aftermarket services in operations, customer and supplier management, and sales with Samsung, BlackBerry and 3rd-party service providers. Chris serves on multiple CTIA RLSQ committees setting standards for the repair and refurbishment of pre-owned devices and is an active RLA.org member. When not working, you can find Chris enjoying the outdoors and spending time with his family.
Gustavo Vargas joined Aspire Software as the Operating Partner in 2022, overseeing the newly created Inspire portfolio. The first company that came under his responsibility was ServiceCentral. Gustavo worked alongside longtime ServiceCentral’s CEO Steve Teel to integrate ServiceCentral into the Aspire way. Due to the importance of ServiceCentral, upon Steve’s retirement, Gustavo stepped into the role of CEO to ensure the business would continue in its current expansion trajectory.
As Industry Consultant, Steve Teel is focused on advising company vision and creating growing value for our customers, partners, and shareholders. Steve has over 25 years of business development and operations experience in service management and telecom. Before joining ServiceCentral, Steve was founder and president of SourceWireless.com, an internet marketplace for wireless equipment. He was also president of EPS Wireless, division president with Arch Wireless, Inc., and president of The Beeper Company of America. He holds a B.S. in Information Technology and Accounting from Jacksonville State University.
ServiceCentral is a privately held company headquartered in Atlanta, Georgia, USA, with offices in Tulsa, OK and Bend, OR. We have distributors in North America, Europe, Latin America, Australia, and Asia Pacific.
Join Our Team
We believe in creating teams with purpose and forging successful career paths as we grow. If you are a hungry, independent thinker who values people and community, we want you on our team.