Make Appointment Scheduling Easy on the Front and Back-End of the Transaction Initiate Personalized Services With Easy, Intuitive Customer Portals Other Features That Can Support Appointment & Personalization RepairQ ®“ Helping You Grow and Sustain Your Repair Business In a recently published Forbes article, contributor Brian Solis highlights the many demands for digital advances and […]
Author: Al Seidl
3 Serious Benefits of Revamping RMA Workflows
Thanks to the increase in e-commerce orders over the last few years, and the Great Resignation, product ordering, and returning processes have been pushed to their limits. Delays in the supply chain continue®”as well as in the reverse supply chain®”and the old way of implementing workflows is simply not working well enough. Whether you’re an […]
Opening an Electronics Repair Service Shop? 5 Must-Haves to Get You Started
#1 Tips for a Good Electronics Workstation A few tips for those workstation DIYers out there: #2 A Network of OEMs and Other Partners #3 CRM Software for Quality Customer Interactions #4 Touchscreen Point-of-Sale Software for Repair Shops #5 Inventory Management Assistance Start Your Repair Shop With RepairQ’s Help Maybe you’ve repaired devices on the […]
How a Lack of Efficient Technology Can Harm 3PL Growth
Third-party logistics (3PL) providers have seen high levels of demand in recent years, in large part due to the spike in e-commerce since the start of the pandemic. Last spring, Forbes published an article covering the opportunities and challenges 3PL companies face as the world of online purchasing and delivery continues its surge. ServiceCentral provides […]
Is Electronic Device Overheating a Thing of the Past? Researchers Are Closer Than You May Think
Why Do Electronic Devices Overheat? The Discovery A Potential Solution The Future of Electronics Repair Reverse Logistics Management Software for Your Repair Shop Overheating has long been an enemy of electronic device performance. When devices like tablets and cell phones overheat, their performance slows down, parts malfunction, and the devices may stop working altogether. As […]
Announcing RepairQ 1.18 Release from ServiceCentral
Key updates in the RepairQ 1.18 release include: About Us: FOR IMMEDIATE RELEASE: March 25, 2022 ®“ Atlanta, GA ®“ ServiceCentral® Technologies Inc. is pleased to announce that it is releasing the RepairQ® 1.18 update to all subscribers on Tuesday, March 29th 2022. The update will provide its users access to new integrations, including Square® Payments with a […]
Learning Patience in an On-Demand Society
We’re so excited that our very own Vice President of Sales and Partnerships Chris Bleess had the opportunity to chat with Scott Luton from the Supply Chain Now podcast! When thinking about the current state of reverse logistics, patience isn’t always the first thing that comes to mind. Unless, that is, you’re ServiceCentral’s Vice President […]
Find and Manage Third-Party RMA Services With Help From These Software Tools
OEMs, Retailers, and Third-Party Authorizers have a particularly unique challenge in 2022. With supply chain complexities on the rise (reverse supply chain, specifically), finding an efficient means of managing third-party services for returns and repairs has never been more vital. At ServiceCentral, we provide RMA software for operations seeking reverse logistics management solutions and also […]
Common Repair Shop Pitfalls and How to Take Control of Them
Slow Wait Times for Customers #1 Complex Internal Processing The Solution: #2 Outdated Point of Sale Portals The Solution: Inaccurate Inventory Records The Solution: Creating Work for the Customer The Solution: RepairQ ®“ Digital Solutions for the Repair Service Industry Owners and operators of repair shops are in a unique place. Many are faced with navigating the […]
Repair Shop Software Checklist
The Repair Shop Challenge The Solution: Up-to-Date Software â˜‘ï¸ Tracking Tickets & Updates â˜‘ï¸ Customer Relationship Management Application â˜‘ï¸ Well-Programmed Automations â˜‘ï¸ Affordable Installation â˜‘ï¸ The Ability to Purchase & Sell Cell Phone Repair Shop Software That Supports Every Stage of Your Process Dell, Toshiba, Apple, Samsung, Huawei ®“ the list of electronic device brands […]
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