November 13, 2012
1.1.8 Release
RepairQ 1.1.8 release is now live! This release features: Add discounts by line item, just edit the amount or percentage in the ticket items table You now have the option to override ticket item prices (it is an item type setting). If you add/edit an item type you will see there is now a “Can [...]
November 6, 2012
1.1.7 Release
RepairQ 1.1.7 release is now live! This release features: You can scan to add ticket items by Serial# and/or SKU# You can trade-in a device with the same serial number as one of your inventory items (whether sold or not), and it will update the original item accordingly (you won’t lose the history) Cost of [...]
October 30, 2012
1.1.6 Release
RepairQ 1.1.6 release is now live! This release features: Quick ticket lookup – enter a ticket number to open a ticket directly Inventory and customer search fields always available Added note column to inventory list (when you “view all” for a catalog item) Net receipts now show totals by payment method (hover over the net [...]
October 23, 2012
1.1.5 Release
RepairQ 1.1.5 release is now live! This release features: Terminal start/stop permissions for shift leads Closing a VCT redirects you to the finished report so you can print it Fixed some VCT styling issues, and it should now print on 1 page Fixed duplicate history log entries, and changed some of the language to make [...]
October 15, 2012
1.1.4 Release
RepairQ 1.1.4 release is now live! This release features: A new “Ticket Properties” button on the ticket view page where a manager can change the status, assignee, or final resolution. This means you can now revert ticket statuses and reopen closed tickets – only the manager has permissions to this feature. You can now search [...]
October 11, 2012
RepairQ 1.1.3 Release
RepairQ 1.1.3 is now live! See release notes below: Feature #2081: Tickets Table – now displays net receipts and discounted sales Bug #1958: Repair Estimate – now displays on ticket view and edit screen Bug #1989: Return – now properly reduces tax liability in reports Bug #2046: Refurb ticket items – now properly reduces tax liability [...]
October 8, 2012
ServiceCentral Joins the Oracle PartnerNetwork
As a member of the Oracle PartnerNetwork, ServiceCentral continues to provide best-in-class solutions for after-sales product support.
October 2, 2012
RepairQ 1.1.2 Release
RepairQ 1.1.2 is now live! This release mostly covers bugfixes and support issues. Ticket timer warnings should now be updating every minute Customer notifications should now send in batches every 5 minutes Bug #1926: Refurbish Ticket – Ability to add ticket items Support #1964: Add SKU# to inventory list Bug #2044: Printed ticket totals wrong [...]
September 25, 2012
Leading Wireless Device Manufacturer Selects ServiceCentral for International Service Management Solution
The wireless innovator is leveraging ServiceCentral’s expertise in service management solutions to streamline both customer and device support across its global service partner network.
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