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Is Electronic Device Overheating a Thing of the Past? Researchers Are Closer Than You May Think

Why Do Electronic Devices Overheat? The Discovery A Potential Solution The Future of Electronics Repair Reverse Logistics Management Software for Your Repair Shop Overheating has long been an enemy of electronic device performance. When devices like tablets and cell phones overheat, their performance slows down, parts malfunction, and the devices may stop working altogether. As […]

Announcing RepairQ 1.18 Release from ServiceCentral

Key updates in the RepairQ 1.18 release include: About Us: FOR IMMEDIATE RELEASE: March 25, 2022 ®“ Atlanta, GA ®“ ServiceCentral® Technologies Inc. is pleased to announce that it is releasing the RepairQ® 1.18 update to all subscribers on Tuesday, March 29th 2022. The update will provide its users access to new integrations, including Square® Payments with a […]

Learning Patience in an On-Demand Society

Chris and Scott talking during the Supply Chain Now podcast

We’re so excited that our very own Vice President of Sales and Partnerships Chris Bleess had the opportunity to chat with Scott Luton from the Supply Chain Now podcast!  When thinking about the current state of reverse logistics, patience isn’t always the first thing that comes to mind. Unless, that is, you’re ServiceCentral’s Vice President […]

Find and Manage Third-Party RMA Services With Help From These Software Tools

Man searches on laptop for RMA Services using business graphics

OEMs, Retailers, and Third-Party Authorizers have a particularly unique challenge in 2022. With supply chain complexities on the rise (reverse supply chain, specifically), finding an efficient means of managing third-party services for returns and repairs has never been more vital. At ServiceCentral, we provide RMA software for operations seeking reverse logistics management solutions and also […]

4 Tips for Better RMA Operations: Warranty & Insurance Claims

Cell phone with insurance application and warranty information

Keeping the customers happy and the overhead low is Warranty and Insurance 101. Unfortunately, achieving quarterly goals while maintaining long-term relations is not the easiest balance to achieve. Returns management software systems are what stand between the customer’s claim and the internal scrambling for optimal efficiency. While these systems should be there to guide the […]

5 Signs You Should Revamp Your RMA Software in 2022

Corporate Software Processes and Charts

There’s nothing quite like smooth operating logistics software. Of course, perfect applications don’t exist. But as return companies rush to keep up with competitors in 2022, there is a wide gap in the industry between software that adequately supports returns management processing and software that seriously harms it.  Whether you’re a returns management service provider […]

6 Ways a Holistic Third-Party System Can Improve Your Return Processes

Systems communicating in a holistic third-party app

It used to be that reverse logistics operations relied solely on wired telephones, DOS computers, and file cabinets for communication and organization. Now, product and claims information is visible on an interconnected front. But that doesn’t mean that administrative challenges are in the distant past. On the contrary, in fact. What companies used to organize […]

3 Simple Software Solutions for Better Repairs and Returns Logistics

Desktop or Mobile Software Solutions for Reverse Logistics

As a manufacturer or third-party beholden to retailers’ product needs, there are a lot of challenges to overcome with 2022 around the corner. Between the customer’s experience and the ever-growing demand for greater reverse supply chain efficiency, becoming an expert at moving products and ensuring their visibility has never been so vital for operational success. […]

Customer Inquiries Bogging Down Your Call Center?

Customer Call Center employees

With the pain points of choosing a technology partner in mind we set out to create a single document that anyone on a mission to find a new reverse logistics partner could use to feel empowered to ask the right questions and make a confident decision.

So you want to reevaluate your reverse logistics solutions?

Group of professions comparing notes on reverse logistics partners

With the pain points of choosing a technology partner in mind we set out to create a single document that anyone on a mission to find a new reverse logistics partner could use to feel empowered to ask the right questions and make a confident decision.