CouchCon: Taking Your Business in Unconventional Directions

Previous Session | May 7, 2020

The coronavirus has turned our world upside down. Many businesses in the repair industry have been forced to shut their doors and stop serving customers. It seems that others will have to shut their doors for good. Those shops that can be flexible and innovate to find new ways of doing business, however,  will fare much better.


These are the types of businesses that will survive; the ones whose leadership can roll with the punches and get up swinging.


How will you innovate in this new economic landscape? How will you make the best of this situation and take advantage of the opportunity it presents us? RSVP for the next installment of CouchCon Repair Evolutions: Taking Your Business In Unconventional Directions and learn how to propel your business forward, even in uncertain times.


Who should participate?

Repair business owners and stakeholders


Attendees will get answers to these major questions:

  1. What do I need to do for my business right now?
  2. What do I need to do for my business in the near future?
  3. How do I plan for the rest of 2020 with success in mind?

In addition, attendees will have the opportunity to interact with a panel of experts to get perspective on how to handle their unique challenges.


Chris Jourdan

General Manager, CPR Cell Phone Repair

Chris has been in the consumer electronics retail business for two decades. He opened his first ten retail locations (Verizon stores) during the recession of 2008-2009 and has supported CPR franchise owners through the unprecedented times of 2020. Purveyor of Dad Jokes and aspiring Dog Ranch owner.

James Schellhorn

James Schellhorn

Chief Business Development Officer, RepairQ/ServiceCentral

James provides direction for ServiceCentral and its products, leading product development, sales strategy, and marketing efforts. In his current role, he drives company growth with a customer-centric philosophy.

Kyle Wainwright

Senior Director of Business Development, Tech Defenders

Kyle started in the repair industry in 2012 growing an 18 store repair brand over two states, completing nearly 500,000 repairs and selling 100,000 devices. Kyle currently helps oversee services and procurement repairing and buying several thousand devices each month as the director of business development at Tech Defenders.

Hosted by

RepairQ logo

Supported by

Smiling Matt

Matt Zieminski


Matt Zieminski is the Director of Partnerships for ServiceCentral and has been in the electronics industry for almost ten years. Outside of work, Matt loves to hike and enjoy the great outdoors of Richmond, California.