ServiceCentral announces partnership with Retail Solutions Asia-Pacific for implementation support in the Asia-Pacific region.
November 15, 2012 — ServiceCentral has signed an agreement with Retail Solutions Asia-Pacific (RSAP) to provide system implementation and consulting services for clients of ServiceCentral in the Asia-Pacific region. The agreement also provides for RSAP to offer ServiceCentral’s after-sales service management solutions to its clients throughout the region.
RSAP, established in 2004, provides independent information technology and business consulting services to Australian and New Zealand-based organizations in the retail, wholesale / distribution and light manufacturing sectors.
Steve Teel, President and CEO of ServiceCentral, commented, “We are excited to extend our global implementation team through key partner providers such as RSAP. With this partnership and their expertise we can provide a greater level of response to client needs throughout the region.”
Grant Keats, Director of Sales at RSAP added, “Having worked with the ServiceCentral platform in prior engagements, we are thrilled to add it to our portfolio of products we offer to our retail and services clients. Its flexible configuration and workflow support allows us to easily tailor the solution for very different business uses throughout our region.”
Since 2004, Retail Solutions Asia Pacific (RSAP) has been providing independent information technology and business consulting services to Australian and New Zealand-based organisations in the retail, wholesale / distribution and light manufacturing sectors. RSAP have extensive project delivery experience around the SAP IS Retail solution and offer specialist services, such as implementing ServiceCentral’s solutions. RSAP’s goal is to assist enterprises to maximise the opportunities that the clever application of appropriate technology offers:
- reducing costs
- improving productivity
- enhancing service levels
- creating new revenue streams
- re-engineering business relationships to leverage the opportunities afforded by the latest technology
RSAP’s focus is to deliver business and not just technical success with their customers.