ServiceCentral software upgrade at US Cellular

US Cellular will use the newest version of ServiceCentral’s Return and Repair Suite™ version 6.2 to support its growing business with the enhanced reporting and workflow management features. 

June 30, 2008 — ServiceCentral Technologies, Inc. announces US Cellular has upgraded their current version of ServiceCentral’s Return and Repair Suite™, including the ServiceManager™ and CustomerLink™ applications, to version 6.2. This takes them to the full web-based product and enables them to benefit from new technologies available in the online application.

Version 6.2 includes enhancements to product and parts administration, as well as the debut of a new application framework called Custom Business Logic (CBL). The CBL framework provides hooks throughout the application where custom code can be added, enabling maximum product customization to without costly changes to core code. Clients can add links to launch other web sites and applications, implement coding for complex business rules and initiate web services interactions. CBL incorporated with the administrative flexibly to build unlimited workflows, custom fields and data validations, creates and unparalleled Service and Repair Management software solution.