Topp Solutions Implements ServiceCentral for Service Management Solution

A leader in wireless device logistics and remanufacturing, Topp Solutions implements ServiceCentral software for end-to-end service and repair management. 

June 11, 2012 — Today, ServiceCentral announces that Topp Solutions, a leading wireless logistics company specializing in product repair and remanufacturing, has implemented ServiceCentral’s service management software solution to manage all product repair and service activities. Based in Miami, Florida, Topp Solutions provides a complete range of wireless device repair and logistics services for its parent company as well as wireless manufacturers and carriers.

samsunglevel3Kemer Pino, the Vice President of Topp Solutions comments, “I’ve worked with the ServiceCentral system before and was confident it would be the right choice for us with its seamless repair and flexible workflow support features, as well as the inventory and reporting capabilities.” The solution will give Topp the ability to customize all workflows to meet client requirements while also providing internal performance metrics and accurate reporting. Pino continues, “Being able to work with the ServiceCentral team again has been great. They’ve given us great insight to more efficiently managing our operations as well as shown great dedication to making this partnership a success.”

Steve Teel, President of ServiceCentral, states “ServiceCentral is extremely pleased to bring its expertise in both service management solutions and the wireless device service chain to Topp Solutions, and we look forward to expanding our relationship.”

About Topp Solutions

toppTopp Service Solutions is a leader in cellular authorized repair and refurbishing as well as a large-scale remanufacturer of OEM products. It operates remanufacturing facilities totaling over 25,000 sq. ft. facility in Miami, Florida. This ISO9002 certified plant utilizes state of the art technology and innovative finishing processes that restore the value and function to electronic returns of all kinds. For more information, please visit