Derek Aleman Ask any business owner what they want to see year after year and you’ll get one answer: growth. Without relevant data and analysis, however, there is no path to growth. What if the point-of-sale and workflow management software you’re already using could compile real-time data for your business and present it in visually […]
Author: Al Seidl
Company Rolls Out RepairQ to Improve Customer Experience
HARTLAND, Wis., Aug. 24, 2020 — For customers at Batteries Plus Bulbs’ more than 700 stores across the country, the cell phone and tablet repair service they depend on is becoming an even smoother process thanks to RepairQ®. The software, which was created by ServiceCentral®, will help Batteries Plus Bulbs’ expert technicians provide an enhanced […]
Use RepairQ’s Built-in Marketing Toolkit to Convert More of Your Website Visitors to Customers
Do you want to grow your repair business? How exactly does Qsite Opportunities work? What are the benefits of using Qsite Opportunities? We thought so. That’s why RepairQ, the most trusted POS for repair shops, created the best marketing toolkit for your website called, Qsite. Qsite is a web app you embed in your marketing […]
Reverse Logistics Management Solutions for the Medical Industry
The Business Problem The global pandemic has not only resulted in stay at home orders, overflowing ICUs and shutdown economies; it’s also uncovered critical gaps in OEMs’ and Service Providers’ IT systems. One industry that has seen an overwhelming need for more powerful solutions is healthcare. In addition, the OEMs and Service Providers supporting the […]
Key Takeaways from CouchCon’s Importance of Leadership
Previous Session | July 9, 2020 Presenters James Schellhorn George Rogers Hosted by Supported by Matt Zieminski Moderator There is no shortage of books, blogs and inspirational material on the topic of leadership. Especially in the business world, leadership is an aspect of day-to-day existence that is often dissected and disseminated through every form of media imaginable. […]
ServiceManager 8.0 Gives Customers an Updated Experience as Returns Increase
About ServiceCentral Technologies ATLANTA, Jul. 7, 2020®”ServiceCentral released its ServiceManager™ 8.0 upgrade today providing customers with enhanced usability and an improved user experience in time for increased return volumes during reopening. In designing the upgrade, ServiceManager developers worked closely with OEM, 3PL, and depot customers to understand their needs. “ServiceManager 8.0 delivers a modern, clean […]
ServiceManager 8.0: Helping OEMs, 3PLs, and Service Depots Improve Customer Satisfaction
An Interview with ServiceCentral’s Chief Operating Officer, Darrell Morales Darrell Morales calls himself a technologist and an analyst. Solving business problems with technology is his life’s work. We spoke about the vision behind ServiceManager’s most recent upgrade and how the platform is helping customers improve processes and profitability in diverse industries throughout the world. Tell […]
CouchCon: The Importance of Leadership
Previous Session | July 9, 2020 Who should participate? Themes Staying Informed and Updated Feeling Seen and Heard Remaining Focused Presenters James Schellhorn George Rogers Hosted by Supported by Matt Zieminski Moderator Throughout the past six months, our professional and personal futures feel as uncertain as ever. Businesses have experienced unimaginable disruption, and some won’t survive. The […]
Giving Earth a Fighting Chance Through Repair and Reuse
The Value of Connection During a Crisis When technology advances, what do we leave behind? While writing this article in April of 2020, the world is facing a health crisis larger than we’ve seen in decades. Connectivity through smart devices, the internet, and social media has accelerated the speed of information and has allowed us […]
ServiceCentral Helps Establish Industry Standard for Grading Pre-Owned Wireless Devices
WASHINGTON ®“ CTIA, the wireless industry association, today announced a common industry-wide standard for evaluating pre-owned wireless devices. Established by CTIA’s Reverse Logistics and Service Quality (RLSQ) Working Group, the voluntary standard is the first of its kind to be introduced by companies representing the full wireless ecosystem, including device suppliers, wireless operators, insurance companies, […]
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