Derek Aleman For most people, cell phones and mobile devices have become more than just a way to keep in touch. Your phone is capable of eliminating the need to carry credit cards, insurance cards, emergency medical information and, in some places, even a driver’s license. Beyond just the necessities, our phones and mobile devices […]
RepairQ and TracPoint are Bringing Better Social Management to Repair Shop Owners Derek Aleman The power that social media wields when it comes to small businesses is undeniable and can be somewhat overwhelming. Trends and best practices change frequently and what may be considered good strategy one week could become passé the next. RepairQ’s all-in-one POS software […]
2021 WISE Certification Scholarship Recipients Sarah Lorenzen CTIA and RepairQ announced the recipients for the WISE Certification scholarship program launched in November. Three recipients were awarded scholarships based on their responses to essay questions focused on building customer trust, employee mentorship, and community involvement. Single Store Derek Nunes PhoneSmart Sonora, CA Sarah is the Director […]
Revv can boost positive online reviews by over 500% Increasing the number of positive online reviews for your business can be a difficult aspect of ownership but can have a significant impact on new customers. Even businesses with superb customer service and quality of work can struggle to move customers to leave reviews on google […]
Derek Aleman A recurring theme within RepairQ is the idea of combining multiple systems or processes into a single solution. Inventory management can be a time consuming, albeit essential, component of running a repair business. What you do and do not have on hand might be the difference between earning and losing business as well as great […]
®˜Mobile devices are the center of our lives. Consumers seek trusted cell phone repair providers to fix devices. That’s you.’ Sarah Lorenzen If you’re in the business of cell phone repair, you know the responsibility that comes with the job. The cell phone has become a lifeline for consumers and, when they break, we want […]
ServiceManager Customer Success When Bob Everest took over as Paragon Bay’s CEO in 2006, it was clear the company needed a systems overhaul in order to provide its customers with exceptional service and value. After a two month collaboration with Paragon, ServiceCentral’s ServiceManager platform delivered the team one solution that integrated seamlessly with its existing […]
About ServiceCentral Technologies Inc. Sarah Lorenzen ServiceCentral’s RepairQ® joined the ranks of elite SaaS companies in achieving SOC 2 attestation, adding audited confidence to its already solid system of controls and internal processes. The CPA firm Aprio provided the AICPA audit, specifically tailored for service providers that process and store customer data in the cloud. […]
From ServiceCentral CTO Jeff Foster: Every company that stores sensitive data has a responsibility to its customers to take every measure to secure their information, prevent data theft, and implement controls.
Derek Aleman The point of purchase is the most important square-footage within the walls of any storefront and can greatly impact the overall customer experience. The final stop on a customer’s journey and, with a little luck plus a lot of great customer service, it is a place they may find themselves again and again […]
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