Derek Aleman Chances are, if you’re a cell phone repair shop owner or technician you’re already familiar with WISE™ Certification. The Wireless Industry Service Excellence certification gives retailers and technicians a way to earn customer trust through an accreditation established by industry leaders and experts. In order to become certified, stores and technicians must complete training […]
Derek Aleman For most people, cell phones and mobile devices have become more than just a way to keep in touch. Your phone is capable of eliminating the need to carry credit cards, insurance cards, emergency medical information and, in some places, even a driver’s license. Beyond just the necessities, our phones and mobile devices […]
RepairQ and TracPoint are Bringing Better Social Management to Repair Shop Owners Derek Aleman The power that social media wields when it comes to small businesses is undeniable and can be somewhat overwhelming. Trends and best practices change frequently and what may be considered good strategy one week could become passé the next. RepairQ’s all-in-one POS software […]
2021 WISE Certification Scholarship Recipients Sarah Lorenzen CTIA and RepairQ announced the recipients for the WISE Certification scholarship program launched in November. Three recipients were awarded scholarships based on their responses to essay questions focused on building customer trust, employee mentorship, and community involvement. Single Store Derek Nunes PhoneSmart Sonora, CA Sarah is the Director […]
Revv can boost positive online reviews by over 500% Increasing the number of positive online reviews for your business can be a difficult aspect of ownership but can have a significant impact on new customers. Even businesses with superb customer service and quality of work can struggle to move customers to leave reviews on google […]
®˜Mobile devices are the center of our lives. Consumers seek trusted cell phone repair providers to fix devices. That’s you.’ Sarah Lorenzen If you’re in the business of cell phone repair, you know the responsibility that comes with the job. The cell phone has become a lifeline for consumers and, when they break, we want […]
Previous Session | July 9, 2020 Presenters James Schellhorn George Rogers Hosted by Supported by Matt Zieminski Moderator There is no shortage of books, blogs and inspirational material on the topic of leadership. Especially in the business world, leadership is an aspect of day-to-day existence that is often dissected and disseminated through every form of media imaginable. […]
Previous Session | July 9, 2020 Who should participate? Themes Staying Informed and Updated Feeling Seen and Heard Remaining Focused Presenters James Schellhorn George Rogers Hosted by Supported by Matt Zieminski Moderator Throughout the past six months, our professional and personal futures feel as uncertain as ever. Businesses have experienced unimaginable disruption, and some won’t survive. The […]
1. The downstream effects are unparalleled. 2. Despite rapid developments, there is still so much uncertainty. 3. Consolidation and increased partnership will be king. 4. New sectors of repair may gain new life. 5. Strengthening the bond of your business with the community is critical. 6. Great businesses have come from recessions. 7. The repair industry is surprisingly resilient. […]
Previous Session | May 7, 2020 Who should participate? Attendees will get answers to these major questions: Presenters Chris Jourdan James Schellhorn Kyle Wainwright Hosted by Supported by Matt Zieminski Moderator The coronavirus has turned our world upside down. Many businesses in the repair industry have been forced to shut their doors and stop serving customers. It […]
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