June 23, 2020
CouchCon: The Importance of Leadership
Previous Session | July 9, 2020 Throughout the past six months, our professional and personal futures feel as uncertain as ever. Businesses have experienced unimaginable disruption, and some won’t survive. The scale of recent events has meant that none of us are immune to the current state of our country, our communities, our businesses, and our teams. [...]
May 11, 2020
Key Takeaways from CouchCon’s How to Take Your Business in Unconventional Directions
Last week, we reviewed data that broke down the economic impact of COVID-19, including what industries have been hit the hardest, what products and services have the most viable long-term potential, and how businesses can position themselves in front of changing consumer behaviors. Leading the discussion with us were Chris Jourdan from CPR Cell Phone [...]
April 27, 2020
CouchCon: Taking Your Business in Unconventional Directions
Previous Session | May 7, 2020 The coronavirus has turned our world upside down. Many businesses in the repair industry have been forced to shut their doors and stop serving customers. It seems that others will have to shut their doors for good. Those shops that can be flexible and innovate to find new ways of doing [...]
March 31, 2020
CouchCon: The WISE Certification
Previous Session | April 15, 2020 Meet the Standard. An Overview of the WISE™ Certification Program for Repair Technicians & Retailers Please join us for the first webinar in the CouchCon Repair Evolutions virtual event series, An Overview of the WISE™ Certification Program for Repair Technicians & Retailers. During this one hour webinar, you will learn how the [...]
March 18, 2020
COVID-19 Customer Notice
While the health and well-being of our customers, employees, and communities is our top priority during the COVID-19 pandemic, we are taking critical measures to ensure your services continue without interruption. Here are the most important steps we are taking: We’ve limited business travel and encouraged employees to leverage technology to hold business meetings whenever possible. [...]
March 4, 2020
Feature Friday – Engaging with Customers through Qsite Opportunities
Customer experience begins with a name. Namely, your name. Picture this: someone breaks their phone, drops it in the toilet, or jumps into the pool with it in their pocket, and they need a solution QUICKLY. After a cursory google search, they find eighteen different phone repair shops that look virtually identical, and then have [...]
February 27, 2020
Avoid Being A Hacker’s Next Target – Best Practices for Small Businesses
Any company can suffer a data breach, however, smaller businesses have become a hacker’s favorite target. In fact, Bank of America Merchant Services’ third-annual Small Business Payments Spotlight found that 21% of small to medium-sized businesses (SMB’s) reported a data breach within the last 24 months. Breaches cost 41% of small businesses more than $50,000 to recover. [...]
February 14, 2020
Feature Friday – Introducing RepairQ Webhooks + Zapier Apps
Using RepairQ’s powerful webhooks plus Zapier, you can create and schedule data to be automatically shared with integrated applications through Zapier. With this new functionality, you can build upon your data, creating unique automations and rules to help orchestrate events with other apps in their marketplace. Keep in mind, this does require both a paid Zapier plan and [...]
October 4, 2019
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