Warranty Entitlement and Claim Management

Creating and Tracking Claims as a Service Authorizer

Claim validation and entitlement adjudication are critical to the service authorizer to ensure customer satisfaction, manage service provider claim fulfillment, and manage overall claim costs. ServiceCentral’s warranty management solution enforces warranty validation rules and service fulfillment adjudication. We meticulously address your complex claim reimbursement rules head-on, working directly with service authorizers to fully identify and execute all unique requirements.

Validate the Claim

Check warranty eligibility using a proof of purchase or serialized date code
Verify the warranty claim authorization with consumer and device

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Authorize and Adjudicate Entitlements

Create rules to determine the correct entitlement including repair, exchange, refund, etc
As the claim is authorized and processed, adjudicate and approve changes as needed

Optimize Warranty Claims Process

Enable faster and more accurate service provider responses to claims
Improve customer satisfaction with more diverse and appropriate entitlements
Utilize actionable data for planning and negotiating service contracts

Servicing and Tracking Claims as a Provider

Everyone who fulfills warranty claim services knows claims submission is complex and detail intensive. ServiceCentral’s warranty claim solutions are specifically tailored to streamline the way your operation validates claims data and processes claim submissions. The benefits include reduced overhead expenses and increased acceptance levels.