Warranty Entitlement and Claim Management

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Creating and Tracking Claims as a Service Authorizer

Claim validation and entitlement adjudication are critical to the service authorizer to ensure customer satisfaction, manage service provider claim fulfillment, and manage overall claim costs. ServiceCentral’s warranty management solution enforces warranty validation rules and service fulfillment adjudication. We meticulously address your complex claim reimbursement rules head-on, working directly with service authorizers to fully identify and execute all unique requirements.

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Validate the Claim

[ultimate_icon_list icon_size=”18″ icon_margin=”18″][ultimate_icon_list_item icon=”Defaults-check” icon_color=”#0091cd”]Check warranty eligibility using a proof of purchase or serialized date code[/ultimate_icon_list_item][ultimate_icon_list_item icon=”Defaults-check” icon_color=”#0091cd”]Verify the warranty claim authorization with consumer and device[/ultimate_icon_list_item][/ultimate_icon_list]
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Authorize and Adjudicate Entitlements

[ultimate_icon_list icon_size=”18″ icon_margin=”18″][ultimate_icon_list_item icon=”Defaults-check” icon_color=”#0091cd”]Create rules to determine the correct entitlement including repair, exchange, refund, etc[/ultimate_icon_list_item][ultimate_icon_list_item icon=”Defaults-check” icon_color=”#0091cd”]As the claim is authorized and processed, adjudicate and approve changes as needed[/ultimate_icon_list_item][/ultimate_icon_list]
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Optimize Warranty Claims Process

[ultimate_icon_list icon_size=”18″ icon_margin=”18″][ultimate_icon_list_item icon=”Defaults-check” icon_color=”#0091cd”]Enable faster and more accurate service provider responses to claims[/ultimate_icon_list_item][ultimate_icon_list_item icon=”Defaults-check” icon_color=”#0091cd”]Improve customer satisfaction with more diverse and appropriate entitlements[/ultimate_icon_list_item][ultimate_icon_list_item icon=”Defaults-check” icon_color=”#0091cd”]Utilize actionable data for planning and negotiating service contracts[/ultimate_icon_list_item][/ultimate_icon_list]

Servicing and Tracking Claims as a Provider

Everyone who fulfills warranty claim services knows claims submission is complex and detail intensive. ServiceCentral’s warranty claim solutions are specifically tailored to streamline the way your operation validates claims data and processes claim submissions. The benefits include reduced overhead expenses and increased acceptance levels.

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Maximize Warranty Service Revenue

[ultimate_icon_list icon_size=”18″ icon_margin=”18″][ultimate_icon_list_item icon=”Defaults-check” icon_color=”#0091cd”]Drive maximum claim approval rates with accurate submissions[/ultimate_icon_list_item][ultimate_icon_list_item icon=”Defaults-check” icon_color=”#0091cd”]Ensure all valid claims are calculated and processed[/ultimate_icon_list_item][/ultimate_icon_list]
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Optimize Warranty Claims Process

[ultimate_icon_list icon_size=”18″ icon_margin=”18″][ultimate_icon_list_item icon=”Defaults-check” icon_color=”#0091cd”]Validate warranty details as data is collected[/ultimate_icon_list_item][ultimate_icon_list_item icon=”Defaults-check” icon_color=”#0091cd”]Define and enforce model, manufacturer, and service program requirements[/ultimate_icon_list_item][ultimate_icon_list_item icon=”Defaults-check” icon_color=”#0091cd”]Submit claims in OEM/insurance/carrier specific formats[/ultimate_icon_list_item][/ultimate_icon_list]
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Reduce Overhead Costs

[ultimate_icon_list icon_size=”18″ icon_margin=”18″][ultimate_icon_list_item icon=”Defaults-check” icon_color=”#0091cd”]Minimize expenses by eliminating errors caused by manual work[/ultimate_icon_list_item][ultimate_icon_list_item icon=”Defaults-check” icon_color=”#0091cd”]Reduce resource costs associated with warranty claim file creation[/ultimate_icon_list_item][ultimate_icon_list_item icon=”Defaults-check” icon_color=”#0091cd”]Utilize actionable data in negotiating service contracts[/ultimate_icon_list_item][/ultimate_icon_list]

Meet with us to discover how to best manage your warranty claims and processing.

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Analytics and Reporting