Feature Friday – Engaging with Customers through Qsite Opportunities

Customer experience begins with a name. Namely, your name. Picture this: someone breaks their phone, drops it in the toilet, or jumps into the pool with it in their pocket, and they need a solution QUICKLY. After a cursory google search, they find eighteen different phone repair shops that look virtually identical, and then have zero point of reference for which one to move forward with. That’s where RepairQ’s Qsite Opportunities module shines.

Your goal in this scenario is to create an environment in which the customer sees your name in those search results, and is engaged enough to click in. You can foster that engagement by utilizing pay-per-click campaigns, refocusing your website’s SEO, and/or by implementing Qsite Opportunities.

What does this functionality accomplish?

Through elevating pre-sales customer engagement, you can create key, competitive differentiators that will significantly improve the number of loyal, lasting customers that come through your door. More highly engaged customers equals more money, period. Qsite Opportunities makes it simple to connect with your customers before they come into your store with several powerful engagement tools like quote generation, location information, online appointment scheduling, customer relationship tracking, and much more!

How do I get started using this?

This is absolutely one of the most underutilized features in the live version of RepairQ. And here’s the short list of what you will need to get started using the Qsite Opportunities module.

We’ve purposefully made Qsite Opportunities heavily customizable, so that you can start engaging with your customers in whatever way you want to.

  • Step 1: Choose your theme
  • Step 2: Set up your location information and service request types
  • Step 3: Set up your contact form
  • Step 4: Set up your quotes, ticket settings, and appointment settings
  • Step 5: Pat yourself on the back and enjoy all of that sweet customer engagement you just created!

Interested in learning more about this feature and how to get started using it? Check out our in-depth knowledge base article about setting up Qsite Opportunities!

Good luck, and if you need additional support, please email our support team at support@repairq.io with your questions.

Jared Warren

Jared Warren

Jared Warren is the Digital Marketing Manager for ServiceCentral Technologies. He is the lead copywriter for all digital content related to both ServiceManager and RepairQ, and enjoys spending his time outside the office dedicated to his passions of competitive gaming, reading, and his wife Rachel.