Although women are underrepresented in tech, making up only 25% of the workforce, more than a third of our employees at ServiceCentral are women.
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Category: Industry
How Paragon Bay Uses ServiceManager to Drive Revenue
ServiceManager Customer Success When Bob Everest took over as Paragon Bay’s CEO in 2006, it was clear the company needed a systems overhaul in order to provide its customers with exceptional service and value. After a two month collaboration with Paragon, ServiceCentral’s ServiceManager platform delivered the team one solution that integrated seamlessly with its existing […]
ServiceCentral Announces Completion of SOC 2 Compliance
From ServiceCentral CTO Jeff Foster: Every company that stores sensitive data has a responsibility to its customers to take every measure to secure their information, prevent data theft, and implement controls.
Company Rolls Out RepairQ to Improve Customer Experience
HARTLAND, Wis., Aug. 24, 2020 — For customers at Batteries Plus Bulbs’ more than 700 stores across the country, the cell phone and tablet repair service they depend on is becoming an even smoother process thanks to RepairQ®. The software, which was created by ServiceCentral®, will help Batteries Plus Bulbs’ expert technicians provide an enhanced […]
Reverse Logistics Management Solutions for the Medical Industry
The Business Problem The global pandemic has not only resulted in stay at home orders, overflowing ICUs and shutdown economies; it’s also uncovered critical gaps in OEMs’ and Service Providers’ IT systems. One industry that has seen an overwhelming need for more powerful solutions is healthcare. In addition, the OEMs and Service Providers supporting the […]
ServiceManager 8.0 Gives Customers an Updated Experience as Returns Increase
About ServiceCentral Technologies ATLANTA, Jul. 7, 2020®”ServiceCentral released its ServiceManager™ 8.0 upgrade today providing customers with enhanced usability and an improved user experience in time for increased return volumes during reopening. In designing the upgrade, ServiceManager developers worked closely with OEM, 3PL, and depot customers to understand their needs. “ServiceManager 8.0 delivers a modern, clean […]
ServiceManager 8.0: Helping OEMs, 3PLs, and Service Depots Improve Customer Satisfaction
An Interview with ServiceCentral’s Chief Operating Officer, Darrell Morales Darrell Morales calls himself a technologist and an analyst. Solving business problems with technology is his life’s work. We spoke about the vision behind ServiceManager’s most recent upgrade and how the platform is helping customers improve processes and profitability in diverse industries throughout the world. Tell […]
Giving Earth a Fighting Chance Through Repair and Reuse
The Value of Connection During a Crisis When technology advances, what do we leave behind? While writing this article in April of 2020, the world is facing a health crisis larger than we’ve seen in decades. Connectivity through smart devices, the internet, and social media has accelerated the speed of information and has allowed us […]
ServiceCentral Helps Establish Industry Standard for Grading Pre-Owned Wireless Devices
WASHINGTON ®“ CTIA, the wireless industry association, today announced a common industry-wide standard for evaluating pre-owned wireless devices. Established by CTIA’s Reverse Logistics and Service Quality (RLSQ) Working Group, the voluntary standard is the first of its kind to be introduced by companies representing the full wireless ecosystem, including device suppliers, wireless operators, insurance companies, […]
Local Support Options Improve Turnaround Times, Increasing Customer Satisfaction
This originally appeared on: https://www.prweb.com/releases/2017/10/prweb14807620.htm ATLANTA, GA ®“ Today, ServiceCentral Technologies, Inc. and RepairQ announced their merger and integration of their respective software products to greatly expand solutions for warranty and repair service providers. The combined companies, headquartered in Atlanta, Georgia, will have a global reach of over 500 customers with users in over 100 countries. ServiceCentral […]
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