March 7, 2022
Learning Patience in an On-Demand Society
We’re so excited that our very own Vice President of Sales and Partnerships Chris Bleess had the opportunity to chat with Scott Luton from the Supply Chain Now podcast! When thinking about the current state of reverse logistics, patience isn’t always the first thing that comes to mind. Unless, that is, you’re ServiceCentral’s Vice President [...]
March 1, 2022
Find and Manage Third-Party RMA Services With Help From These Software Tools
OEMs, Retailers, and Third-Party Authorizers have a particularly unique challenge in 2022. With supply chain complexities on the rise (reverse supply chain, specifically), finding an efficient means of managing third-party services for returns and repairs has never been more vital. At ServiceCentral, we provide RMA software for operations seeking reverse logistics management solutions and also [...]
February 15, 2022
4 Tips for Better RMA Operations: Warranty & Insurance Claims
Keeping the customers happy and the overhead low is Warranty and Insurance 101. Unfortunately, achieving quarterly goals while maintaining long-term relations is not the easiest balance to achieve. Returns management software systems are what stand between the customer’s claim and the internal scrambling for optimal efficiency. While these systems should be there to guide the [...]
February 10, 2022
5 Signs You Should Revamp Your RMA Software in 2022
There’s nothing quite like smooth operating logistics software. Of course, perfect applications don’t exist. But as return companies rush to keep up with competitors in 2022, there is a wide gap in the industry between software that adequately supports returns management processing and software that seriously harms it. Whether you’re a returns management service provider [...]
December 8, 2021
6 Ways a Holistic Third-Party System Can Improve Your Return Processes
It used to be that reverse logistics operations relied solely on wired telephones, DOS computers, and file cabinets for communication and organization. Now, product and claims information is visible on an interconnected front. But that doesn’t mean that administrative challenges are in the distant past. On the contrary, in fact. What companies used to organize [...]
December 2, 2021
3 Simple Software Solutions for Better Repairs and Returns Logistics
As a manufacturer or third-party beholden to retailers’ product needs, there are a lot of challenges to overcome with 2022 around the corner. Between the customer’s experience and the ever-growing demand for greater reverse supply chain efficiency, becoming an expert at moving products and ensuring their visibility has never been so vital for operational success. [...]
August 13, 2021
Customer Inquiries Bogging Down Your Call Center?
With the pain points of choosing a technology partner in mind we set out to create a single document that anyone on a mission to find a new reverse logistics partner could use to feel empowered to ask the right questions and make a confident decision.
July 27, 2021
So you want to reevaluate your reverse logistics solutions?
With the pain points of choosing a technology partner in mind we set out to create a single document that anyone on a mission to find a new reverse logistics partner could use to feel empowered to ask the right questions and make a confident decision.
April 21, 2021
The Reverse Logistics Association’s Focus on Sustainability
The Reverse Logistics Association (RLA) is committed to educating and bringing together individuals and organizations to address their reverse logistics needs. ServiceCentral supports reuse, repair, and refurbishment and helps to drive resell through these means.
Our website uses cookies as further described in our