News Archives

ServiceCentral Joins the Oracle PartnerNetwork

As a member of the Oracle PartnerNetwork, ServiceCentral continues to provide best-in-class solutions for after-sales product support.

RepairQ 1.1.2 Release

RepairQ 1.1.2 is now live! This release mostly covers bugfixes and support issues. Ticket timer warnings should now be updating every minute Customer notifications should now send in batches every 5 minutes Bug #1926: Refurbish Ticket ®“ Ability to add ticket items Support #1964: Add SKU# to inventory list Bug #2044: Printed ticket totals wrong […]

Leading Wireless Device Manufacturer Selects ServiceCentral for International Service Management Solution

The wireless innovator is leveraging ServiceCentral’s expertise in service management solutions to streamline both customer and device support across its global service partner network.

RepairQ 1.1.1 Release

RepairQ 1.1.1 is now live! This release mostly covered bugfixes, with a few high-priority features in the mix, such as the ability to find tickets based on attached devices and ticket items. Support #1910: Increase character limit of catalog item name Support #1982: Display % sign next to anywhere tax rate is shown Bug #1954: […]

RepairQ 1.1.0 Release

RepairQ 1.1.0 is released! We decided to start things off with a bang with a number of new features. Here is what you got in this release: Added new user role ®“ “Manager® manager used to have global access, now you can set it on a location basis. The old “manager® role has been renamed […]

The IMS Company Selects ServiceCentral for Service Management Solution

ServiceCentral’s Service Management Solution has been implemented by The IMS Company’s Aircraft Systems Division to establish best in class product support for their clients.

1.0 Released!

It’s official, RepairQ is here. Here are some new features that will be a part of the 1.0 release: Catalog Import Inventory Import Overhead rate for each location ®“ calculate and enter your hourly overhead rate into your location settings for a more accurate profitability report. Break-even/profitability progress widget ®“ A new progress meter will […]

1.0 Release Coming Soon!

Our “commercial® release is coming very soon! This release will mark the end of our acceptance of new early adopters, so if you want to Sign up as an early adopter (receive discounts and free help with complex data imports) you need to act fast. Here are some new features that will be a part of the 1.0 […]

Version 0.6 Released

Version 0.6 is now released! Here are a few of the new features Improvements to the status tag colors Feedback & Support directly from the app Added default cost to catalog items (instead of just individual inventory items). This will make it easier for you to track prepaid service cards. Set discount limit for staff […]

Version 0.5 Released

Version 0.5 is now released! A large part of this weeks release includes behind-the-scenes work of normalizing the code-base so it runs more efficiently and is easier to maintain going forward. Here is a list of all the features we have added this week: System log, filter by location Restocking inventory from catalog list Customer […]