ServiceCentral strengthens their Service Management Software with the ability to function in multiple languages and utilize multiple currencies within the same client installation. This feature is a key competitive differentiation for international businesses as they look to globalize post-sales service management of products and convert the service chain from cost center to profit stream.
Category: News
Telecom New Zealand Experiences Success with ServiceCentral’s Newest Service Management Software Release
Telecom New Zealand reports a positive experience and immediate benefits from the successful upgrade of its retail service management software and Telegistics’ repair center software to ServiceCentral’s latest product suite release.
ServiceCentral Acquires BirdDog Systems
ServiceCentral has obtained BirdDog and its entire product offering which includes remote monitoring and support tools for networks and computers. ServiceCentral plans to incorporate these tools to enhance its suite of Service Management software and hosted solution services.
ServiceCentral software upgrade at US Cellular
US Cellular will use the newest version of ServiceCentral’s Return and Repair Suite™ version 6.2 to support its growing business with the enhanced reporting and workflow management features.
ServiceCentral releases ServiceManagement, Return and Repair Suite™ Ver. 6.2
ServiceCentral’s newly released product includes a new application framework that provides hooks throughout the application where custom code can be added, enabling maximum product customization to without costly changes to core code.
New President appointed by ServiceCentral Board of Directors
ServiceCentral Technologies, Inc., a leading provider of service management software solutions, appoints Steve Teel as President.
ServiceCentral Return & Repair™ version 6 now available to Market
ServiceCentral’s Return & Repair Suite™ undergoes one of the largest functional expansions in the company’s history.
ServiceCentral Implements Return & Repair Suite™ at nTelos
ServiceCentral enables nTelos with efficient handset repair and service.
ServiceCentral Implements Return & Repair Suite™ at Telecom Mobile in New Zealand
ServiceCentral Suite enables Telecom New Zealand to Provide Customers with Efficient Handset Service and Repair.
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