August 10, 2022
3 Reasons to Revisit Your Warranty Management Service
As a service authorizer whose end goal is to efficiently deliver quality products to the consumer, ensuring an accurate execution of warranty claim requirements is of utmost importance. Warranty inclusion in products can often be the difference maker in whether the consumer purchases the product and the successful execution of warranties will help maintain good [...]
August 4, 2022
4 Reasons You Should Care About Your Repair Shop’s Software Integration Abilities
It all comes down to the customer – making their life easier while also improving operational efficiency. Repair shops are in a unique position in the modern commercial world. Where the traditional retail shop sticks to product sales, the repair shop provides repair services while also managing an inventory of parts and products. They often sell [...]
July 26, 2022
Holding Your Reverse Supply Chain Systems to a Standard
RMA management and general reverse supply chain operations can be easily made complicated via broken processes and inaccessible interfaces. Workflow standards are difficult enough to successfully implement internally. When you’re dealing with several partners at once, especially for product returns and warranty claims, standards can be all the more difficult to maintain. ServiceCentral provides software [...]
July 19, 2022
Samsung Chipmaking Prices Are Now on the Rise – Are You Prepared?
Foundry clients of Samsung Electronics Co. can now expect to pay up to 20% more for semiconductor manufacturing for the foreseeable future. Samsung joins many of the chipmaking industry giants in a multi-business price increase to make up for increased material costs and logistical needs. The increase comes following a more conservative year for Samsung, [...]
July 14, 2022
New Tech to Watch Out for in 2022-2023
From innovative new hardware to serious software upgrades, there’s a lot to like about the current state of the tech industry. Leading companies from around the world continue to mold consumer life for improved convenience and better home living. RepairQ has gathered the current and coming electronics you’ll want to keep an eye out for as [...]
July 8, 2022
How Do I Choose a Third-Party Logistics Provider?
For those return merchant authorizers with the luxury of choice in their network of third-party logistics (3PL) providers, there are a lot of factors to consider. For most companies, especially OEMs, it’s important to find a provider in their consumer’s local area who can conform to best returns practices. Other authorizers are looking for these [...]
June 28, 2022
The Best POS for Repair Shops Will Have These Elements
A dynamic yet easy-to-use point of sale (POS) system for your repair shop will do wonders for customer satisfaction as well as your internal logistics. Common struggles for shop owners are often related to their purchasing systems and inventory integrations – inaccurate numbers, slow transactions, broken automations (or no automations). But with the right approach to their [...]
June 1, 2022
The future of work, ServiceCentral relocates with employee flexibility in mind.
ServiceCentral Technologies Inc. announces the relocation of its corporate headquarters to Spaces Atlanta, a creative coworking space in the innovative and inspiring community of The Battery at Truist Park, home of the World Series Champions Atlanta Braves. Over the past few years, the transition to working from home was fast and furious for a lot [...]
June 1, 2022
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