Steve Teel While the health and well-being of our customers, employees, and communities is our top priority during the COVID-19 pandemic, we are taking critical measures to ensure your services continue without interruption. Here are the most important steps we are taking: We’ve limited business travel and encouraged employees to leverage technology to hold business meetings […]
What does this functionality accomplish? How do I get started using this? Jared Warren Customer experience begins with a name. Namely, your name. Picture this: someone breaks their phone, drops it in the toilet, or jumps into the pool with it in their pocket, and they need a solution QUICKLY. After a cursory google search, […]
SMB’s Best Practices Devaluing the Data is Key for SMB’s Sign Up with Bluefin and Get a $50 Amazon Gift Card Any company can suffer a data breach, however, smaller businesses have become a hacker’s favorite target. In fact, Bank of America Merchant Services’ third-annual Small Business Payments Spotlight found that 21% of small to medium-sized businesses […]
What does this functionality accomplish? How do I get started using this? There are tons of resources available online on best practices for Zapier and what it’s app connectivity can do for your workflows. Here are a few we liked: Jared Warren Using RepairQ’s powerful webhooks plus Zapier, you can create and schedule data to be […]
Why would I invest so much time and energy in email marketing? Targeting and Messaging: Social Media vs. Email Marketing You have your customers’ information in Mailchimp, now what? Thabiso Ndiraya With the continued reach of social media advertising, business owners tend to overlook the power and effectiveness of email marketing. Many small businesses are […]
About ServiceCentral and RepairQ Thabiso Ndiraya ServiceCentral Technologies Inc., an all around business management software company for repair shops, announced that it will be donating its product, RepairQ, to The Gift of Music Foundation. The Gift of Music Foundation is a non-profit founded in 2015 as a response to the nationwide decline in funding and prioritization of music […]
Thabiso Ndiraya In modern workday culture, everything revolves around pleasing the employee. Work environment policies, company culture, and benefits are all examples of areas that employers are now intentionally focusing on to ensure that their employees feel valued, important, and safe. While it is incredibly important and a positive move to forward our society, we […]
Appearance Matters Set Proper Expectations Communication is Key Gather Feedback and Engage Travis Hoge Picture this: you park your car and walk up a small phone repair business. The “Open® sign is off, their store hours clearly state they are open 10-7pm, and it’s currently right around 2. You look through the window and don’t […]
About ServiceCentral and RepairQ James Schellhorn and Jeff Foster, RepairQ Co-Founders, were honored to be key presenters at the Cell Phone Repair Annual Conference for the fifth year in a row. Schellhorn led a session at CPR’s vendor day which highlighted key product advancements and provided CPR attendees with a first look at RepairQ’s 2019-2020 roadmap. ServiceCentral, RepairQ’s parent […]
James Schellhorn, RepairQ Co-Founder, recently participated in a 3-day repair shops owners bootcamp called In Your Lane, co-hosted by the Electronic Reuse Conference (ERC). Schellhorn’s session at In Your Lane was titled “Architecting a Better Repair Business®. As organically growing repair shops mature, owners often struggle to pull away from the daily grind which ultimately leaves […]
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