In her own words How long have you owned your business? Who inspired you to go into business? What advice do you have for women entrepreneurs? How do we get more girls involved in technology? What do you think is the most challenging part of being a woman in this business? Tell us about a […]
Category: RepairQ
WISE Scholarship Recipients Spotlight
Derek Aleman Chances are, if you’re a cell phone repair shop owner or technician you’re already familiar with WISE™ Certification. The Wireless Industry Service Excellence certification gives retailers and technicians a way to earn customer trust through an accreditation established by industry leaders and experts. In order to become certified, stores and technicians must complete training […]
Return Purchasing Power to the Customers with Street Cred
Derek Aleman For most people, cell phones and mobile devices have become more than just a way to keep in touch. Your phone is capable of eliminating the need to carry credit cards, insurance cards, emergency medical information and, in some places, even a driver’s license. Beyond just the necessities, our phones and mobile devices […]
RepairQ and TracPoint Make Managing Your Online Presence Easier
RepairQ and TracPoint are Bringing Better Social Management to Repair Shop Owners Derek Aleman The power that social media wields when it comes to small businesses is undeniable and can be somewhat overwhelming. Trends and best practices change frequently and what may be considered good strategy one week could become passé the next. RepairQ’s all-in-one POS software […]
RepairQ and CTIA Announce Scholarship Award Recipients
2021 WISE Certification Scholarship Recipients Sarah Lorenzen CTIA and RepairQ announced the recipients for the WISE Certification scholarship program launched in November. Three recipients were awarded scholarships based on their responses to essay questions focused on building customer trust, employee mentorship, and community involvement. Single Store Derek Nunes PhoneSmart Sonora, CA Sarah is the Director […]
Boost Your Reputation with RepairQ’s Revv Integration
Revv can boost positive online reviews by over 500% Increasing the number of positive online reviews for your business can be a difficult aspect of ownership but can have a significant impact on new customers. Even businesses with superb customer service and quality of work can struggle to move customers to leave reviews on google […]
RepairQ® Takes the Stress out of Inventory Management
Derek Aleman A recurring theme within RepairQ is the idea of combining multiple systems or processes into a single solution. Inventory management can be a time consuming, albeit essential, component of running a repair business. What you do and do not have on hand might be the difference between earning and losing business as well as great […]
RepairQ® Announces WISE™ Certification Scholarship Program
®˜Mobile devices are the center of our lives. Consumers seek trusted cell phone repair providers to fix devices. That’s you.’ Sarah Lorenzen If you’re in the business of cell phone repair, you know the responsibility that comes with the job. The cell phone has become a lifeline for consumers and, when they break, we want […]
ServiceCentral Announces Completion of SOC 2 Compliance
About ServiceCentral Technologies Inc. Sarah Lorenzen ServiceCentral’s RepairQ® joined the ranks of elite SaaS companies in achieving SOC 2 attestation, adding audited confidence to its already solid system of controls and internal processes. The CPA firm Aprio provided the AICPA audit, specifically tailored for service providers that process and store customer data in the cloud. […]
Qpop™ Delivers Unmatched Customer Experience
Derek Aleman The point of purchase is the most important square-footage within the walls of any storefront and can greatly impact the overall customer experience. The final stop on a customer’s journey and, with a little luck plus a lot of great customer service, it is a place they may find themselves again and again […]
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