Category: RepairQ

March 25, 2022

Announcing RepairQ 1.18 Release from ServiceCentral

FOR IMMEDIATE RELEASE: March 25, 2022 – Atlanta, GA – ServiceCentral® Technologies Inc. is pleased to announce that it is releasing the RepairQ® 1.18 update to all subscribers on Tuesday, March 29th 2022. The update will provide its users access to new integrations, including Square® Payments with a Square Terminal, Apple® GSX for ASPs and IRPs, and Samsung® GSPN for [...]

Read More

February 23, 2022

Common Repair Shop Pitfalls and How to Take Control of Them

Owners and operators of repair shops are in a unique place. Many are faced with navigating the murky waters of multiple industries. Among those, electronics repairs and tech support companies are wedged between the highest touch industries: professional services and retail. So, when there is an issue common to retail services—like supply chain turmoil—it’s going to affect [...]

Read More

February 18, 2022

Repair Shop Software Checklist

Dell, Toshiba, Apple, Samsung, Huawei – the list of electronic device brands grows every year, and the list of models and device types grows even greater. It’s hard enough for the consumer to keep up. Repair shop owners and managers face challenges unlike those facing even the device retailer, challenges a change in company software [...]

Read More

February 8, 2022

4 Solutions to Tech Repair Service Pain Points

From faulty hardware right out of the box to broken screens after an adventurous road trip, everyone deals with a broken electronic device eventually. In fact, around 5,800 phone screens alone are broken every hour. This, among other reasons, is why efficiency in the repair service industry is so vital for the consumer. Entrepreneurs and large electronics companies whose [...]

Read More

January 13, 2022

Retain Happy Customers With Better Product Repair Visibility Software

Repair service customers deserve a simple experience with transparency and professional interactions. This can be achieved through dynamic repair service software that considers the customer at every level. Integrating the optimal software starts with providing product visibility for the customer’s sake (and for your own operations). At RepairQ, we provide repair management software that gets [...]

Read More

August 10, 2021

RepairQ and TracPoint Present: So, You’re Lacking Online Reviews?

So, You’re Lacking Online Reviews? That’s a problem. Giving customers the confidence they need in order to give you their business is crucial to growing your business in the post 5-star world. Current reviews are even more powerful. Customers want to know what they can expect today — not three, six or nine months ago. [...]

Read More

May 27, 2021

RepairQ and Bluefin Present: Payment Processing Made Easy

If there’s one thing about payment processing that we can all agree on, it’s that it is absolutely essential to running a business. If there’s a second thing we can all agree on, it’s that payment processing can be confusing and complicated. From transaction fees based on things like what kind of business you run, [...]

Read More

May 5, 2021

RepairQ and Bluefin Present: Payment Security

The Importance of Securing Payments There are a lot of moving parts when you are running your own business, and one item that many business owners forget about is payment security. This may not seem like a big deal, but the Hiscox Cyber Readiness Report reported a cyber-attack can cost a business $200,000, which could mean closing [...]

Read More

April 26, 2021

ERN is Doing Its Part to Promote Sustainability and Reuse.

The E-Reuse Network is a collaboration initiative for device repair businesses, electronics recyclers, PC refurbishers, and ITADs, along with the organizations that supply these companies with industry-related solutions and services. ServiceCentral supports the reuse, repair, and refurbishment of electronic devices through the RMA process and trade-in tools within our applications.  As part of our Earth Month celebration, we sat [...]

Read More