Computer repair shops face a lot of challenges all the time. Complex repair requests, device tracking, client relationships, and inventory management ®“ all this needs to be conducted smoothly for an efficient workflow. Modern problems require modern solutions and software tools are the solutions to these problems. The use of effective Point of Sale (POS) […]
Nothing brings a supply chain partnership together quite like dynamic, intuitive service management software. When things are working on the internal systems front, it opens up opportunities for matters like growth and strategy. When it comes to reverse logistics, these systems are just as vital ®“ if not more so. Sending products back up the […]
In July, U.S. Congress passed the CHIPS Act. The purpose of the act is to better ensure investment in national semiconductor companies as opposed to international semiconductor companies that have largely dominated this technological landscape in recent decades. Recently, SupplyChainBrain published an article highlighting the significance of the CHIPS Act and its potential influences on […]
From your initial RMA creation in the internal facing portal to the delivery of a new or repaired product, the optimization of the workflow process is key for successful 3PL (third-party logistics) operations. While the supply chain is complex enough in the initial distribution of products, pain points in the reverse supply chain can arise […]
As a service authorizer whose end goal is to efficiently deliver quality products to the consumer, ensuring an accurate execution of warranty claim requirements is of utmost importance. Warranty inclusion in products can often be the difference maker in whether the consumer purchases the product and the successful execution of warranties will help maintain good […]
Control Over the Basics Customization for Configuration Checklists for QA Customer Visibility RMA management and general reverse supply chain operations can be easily made complicated via broken processes and inaccessible interfaces. Workflow standards are difficult enough to successfully implement internally. When you’re dealing with several partners at once, especially for product returns and warranty claims, […]
#1 Location #2 Workflow Tactics #3 Resources & Capabilities #4 Internal Management & Culture For those return merchant authorizers with the luxury of choice in their network of third-party logistics (3PL) providers, there are a lot of factors to consider. For most companies, especially OEMs, it’s important to find a provider in their consumer’s local […]
Thanks to the increase in e-commerce orders over the last few years, and the Great Resignation, product ordering, and returning processes have been pushed to their limits. Delays in the supply chain continue®”as well as in the reverse supply chain®”and the old way of implementing workflows is simply not working well enough. Whether you’re an […]
Third-party logistics (3PL) providers have seen high levels of demand in recent years, in large part due to the spike in e-commerce since the start of the pandemic. Last spring, Forbes published an article covering the opportunities and challenges 3PL companies face as the world of online purchasing and delivery continues its surge. ServiceCentral provides […]
We’re so excited that our very own Vice President of Sales and Partnerships Chris Bleess had the opportunity to chat with Scott Luton from the Supply Chain Now podcast! When thinking about the current state of reverse logistics, patience isn’t always the first thing that comes to mind. Unless, that is, you’re ServiceCentral’s Vice President […]
Our website uses cookies as further described in our Cookie Policy. By using our website you accept the use of cookies.