Industry Archives

ServiceCentral Releases New Analytics Dashboard for Service Management Software

ServiceCentral continues to set the benchmark for business intelligence in the service management software industry, unveiling a new reporting dashboard that allows operations management and decision-makers to keep their fingers on the virtual pulse of business performance and respond in real time. Darrell Morales, VP at ServiceCentral Technologies, sums up why the ServiceCentral Dashboard is […]

ServiceCentral Announces the Global Deployment of its Service Management Software for Motorola

Motorola implements ServiceCentral’s service management platform in North America, South America, Europe, and Southeast Asian markets. Atlanta, July 8, 2015 ®“ ServiceCentral Technologies, a global leader in service management software solutions, is proud to announce the deployment of its ServiceManager™ solution with Motorola Mobility. Multiple countries in South America, North America, Europe and Southeast Asia […]

ServiceCentral Technologies Featured in CIO Review Magazine

ServiceCentral Technologies was featured in CIO Review magazine article “20 Most Promising Logistics Tech Solution Providers® on Oct. 23, 2014. CIO Review analyzed hundreds of logistic solution providers. The analysis included an evaluation of the vendors’ use of the latest technology, as well as solution features and capabilities to fulfill supply chain operations such as […]

Reverse Logistics & Sustainability Council

We’re excited to announce that we’ll be attending the first Reverse Logistics & Sustainability Council show in Atlanta on January 22-24! Not only that, but our CTO, Al Seidl, will be speaking on the importance on mobile technology in reverse logistics. A few highlights of this topic are: The benefits of mobile technology in returns […]

ServiceCentral Announces New Integration Framework for its Service Management Software Solution

Service Integration Bus facilitates better interaction and communication between ServiceCentral and external applications.

Sale Advanced Co Ltd. Implements Service Management Solution from ServiceCentral

Sale Advanced Co. Ltd, a leading wireless service distributor in Saudi Arabia and surrounding countries, is implementing ServiceCentral’s software to manage its after-sales product support and service.

Are You Ready To Take on a Global Project?

You are the company’s IT Director and the Business Development Director comes into your office and says, “Great News, the deal with Big Global Manufacturer has come through and I need you to get ready to deploy our solution and integrate into their backend in 60 days. They have operations in North America, Europe, South […]

Opinion: The growth of the Reverse Logistics Industry will be fueled by……minimizing returns!

Over the past decade, there has been a boom in the reverse logistics industry as companies and solutions have evolved to focus on managing the complex nature of consumer returns. From retail returns, online returns, channel partner returns to bulk returns, the nature of how to handle returns for retailers, OEMs, and distributors is very […]

Opinion: CES 2013 – Over 150,000 people, but one obvious missed opportunity

After attending CES in Las Vegas last week, a show attended by over 150,000 to see the latest and greatest in consumer electronics, I’m struck by how little attention was paid to servicing all of this “stuff®! With rapidly changing technology and CE manufacturers rushing to bring out the next big thing, little attention is […]