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Group Segmentation Capabilities of ServiceCentral’s Service Management Software Suite

One of the most significant features of Cloud Computing is the ability to operate specific instances of a software application on a shared environment while keeping processes and data organizationally separated. But what if you are a national or global organization that wants both the benefits of shared resources and business unit separation without losing […]

Benefits of Streamlining Customer & Product Service Operations

Catapult your Customer Service Operations and After-Sales Product Support to the Next Generation with One Strategic Vision In recent years, the drive to increase overall business revenue from customer service programs and after-sales product support operations has become a top priority for many organizations.  The “why” is easy: It’s much less costly to keep and […]

Cloud Service Management Solution to Unify Global Service Networks

Already a standard-setting leader in 110+ countries throughout North America, Latin America, Europe and Asia Pacific, ServiceCentral has perfected a single-platform service management solution that allows clients to leverage global reach within one web-based hub. ServiceCentral understands that business operations, 3rd party vendor interaction, and regulatory compliance for a company’s product service return and repair […]